Alejandra Vasquez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Optician / Receptionist
Potranco Eye Care
09.2022 - 06.2023
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Handled numerous calls through a 4 way line, took messages along with listening to all voicemails and provided Dr with any important messages.
- Schedule patients via telephone
- Greeted and managed all patient check in and check out flow. Collected patient information, updated and scanned in any insurance information.
- Texted, emailed and called patients with appointment reminders.
Sales Manager
My Eyelab
09.2021 - 09.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Customer Service Cashier
Sams Club
08.2018 - 06.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed phone calls, answered any questions and provided pricing on memberships and more.
- Restocked and labeled any merchandise through out the floor.
Education
High School Diploma -
San Antonio Leadership Academy
5503 Grissom Rd07.2015
Skills
- Transaction Processing
- Communication
- Organizational skills
- Insurance Verification
- Customer Service
- Multitasking
- Computer Skills
- Appointment Scheduling
- Telephone Skills
- Time Management
- Documentation
Timeline
Optician / Receptionist
Potranco Eye Care
09.2022 - 06.2023
Sales Manager
My Eyelab
09.2021 - 09.2022
Customer Service Cashier
Sams Club
08.2018 - 06.2021
High School Diploma -
San Antonio Leadership Academy
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