Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Alejandra Velasquez
Bakersfield,CA
Summary
Overview
10
years of professional experience
1
Certification
Work History
Alpha Wholesale Produce, IncBakersfield, CA
Customer Service Representative
02.2020 - Current
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices and other records to maintain organized and accurate records.
- Verified vendor accounts by reconciling weekly statements and related transactions.
- Worked closely with department personnel to produce accurate and timely bills.
- Matched orders with invoices and recorded required information.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
ChevronBakersfield, CA
Manager's Assistant
01.2018 - 02.2020
Job overview
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Dollar General MarketBakersfield, CA
Manager
12.2015 - 06.2019
Job overview
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Ordered non-food and food products for fulfillment.
TargetBakersfield, CA
Front End Supervisor
10.2013 - 07.2014
Job overview
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reconciled computer reports with manually maintained ledgers.
- Learned new software. Handled all cash sales and checks and balance, distributed cash throughout departments.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
U.E.I COLLEGEBakersfield, CA
Certificate from Business Office Administration
02.2020
University Overview
Skills
- Data Entry and Maintenance
- Multitasking and Prioritization
- Upselling Products and Services
- Customer Account Management
- 63wpm Typing Speed
- POS Systems and Ordering Platforms
- Client Relations and Retention
- Employee Development
- Training and Development
- Customer Service
- Willing to Learn
- Sales Support
- Microsoft Office
Accomplishments
Accomplishments
- Promoted to Lead Customer Service Representative
- Learning basics in accounts payable
Certification
- Business Office Administration
Timeline
Customer Service Representative
Alpha Wholesale Produce, Inc
02.2020 - Current
Manager's Assistant
Chevron
01.2018 - 02.2020
Manager
Dollar General Market
12.2015 - 06.2019
Front End Supervisor
Target
10.2013 - 07.2014
U.E.I COLLEGE
Certificate from Business Office Administration
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