ALEJANDRA VERA
Miami,FL
Summary
Flexible Key Manager equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike. Also, a very hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server Key Manager
Tap 42
06.2021 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server Shift Leader
Chili's Restaurant
05.2017 - 04.2021
- Met or exceeded sales targets on consistent basis with proactive promotional strategies.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Oversees daily operations during assigned shifts.
- Assists the restaurant manager with administrative tasks.
- Ensures compliance with company policies and procedures.
- Trains new staff members.
- Acts as a liaison between staff and management.
- Handles customers and feedback.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Hostess
Bonefish Grill
04.2016 - 04.2017
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Monitored dining area to assess server capacity and estimate wait times.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Education
Bachelor of Arts - Supervision And Management
Miami Dade College
Miami, FL04.2022
Associate of Arts -
St. Johns River State College
Palatka, FL04.2019
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.2017
Skills
- Inventory Management
- Conflict Resolution
- Team Building and Motivation
- Complaint Handling
- Feedback Collection and Implementation
- Point of Sale Systems Management
- Time Management
- Menu Planning and Pricing
- Customer Service Relations
- Operational Efficiency
- Customer Relationship Management
- Guest Satisfaction
- Hospitality Administration
Timeline
Server Key Manager
Tap 42
06.2021 - Current
Server Shift Leader
Chili's Restaurant
05.2017 - 04.2021
Hostess
Bonefish Grill
04.2016 - 04.2017
Associate of Arts -
St. Johns River State College
High School Diploma -
G. Holmes Braddock Senior High School
Bachelor of Arts - Supervision And Management
Miami Dade College
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