Summary
Overview
Work History
Skills
References
Timeline
Generic

Alejandra Vigil

La Puente,CA

Summary

Dynamic Billing Administrator with expertise in invoice tracking and customer engagement at ZUM TRANSPORTATION. Proven success in spreadsheet management and developing strong client relationships, resulting in enhanced operational efficiency. Detail-oriented and collaborative, consistently delivers accurate billing solutions while prioritizing individualized care. Aiming to leverage skills to streamline billing processes further while supporting team development.

Overview

21
21
years of professional experience

Work History

Billing Administrator

ZUM TRANSPORTATION
GARDENA, California
08.2022 - Current
  • Ensured accurate invoice tracking.
  • Cultivated ongoing customer relationships.
  • Implemented advanced functions within spreadsheets for improved efficiency.
  • Managed and resolved invoicing tasks monthly.
  • Conducted routine assessments of daily reports for accuracy.
  • Assisted with developing policies related to billing operations, including late payment penalties and dispute resolution procedures.
  • Trained new staff members on proper use of the company's billing system software.

Office Manager

JD KIM PROFESSIONAL DENTAL CORP.
07.2019 - 06.2025
  • Executed routine management of billing for insurance purposes.
  • Evaluated collection data and ensured completeness.
  • Managed routine administrative operations.
  • Boosted teamwork through the reinforcement of team bonds.
  • Supervised staff members, organized schedules and delegated tasks.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Assisted in recruiting, onboarding and training new employees.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Developed and implemented office policies and procedures.
  • Responded to customer inquiries via phone or email in a professional manner.

Office Manager

Dr. Jeffrey Oyama
03.2018 - 04.2019
  • Assessed daily financial collections.
  • Managed and executed day-to-day billing tasks.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted in recruiting, onboarding and training new employees.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained filing system for records, correspondence and other documents.
  • Ensured compliance with applicable laws regarding employment practices.

Dental Consultant

Smile Solution LLC
12.2015 - 12.2017
  • Maintained accuracy in daily billing process.
  • Analyzed doctors' schedules for optimization.
  • Inspected and evaluated collection items.
  • Monitored quality assurance measures within client organizations to ensure compliance with regulations.
  • Provided comprehensive evaluation of clinical practices, workflow and patient care.
  • Investigated malpractice claims involving dentists in order to assess liability exposure.
  • Recommended changes in operational activities based on latest trends in the field of dentistry.
  • Collaborated with dentists to create treatment plans that meet the individual needs of patients.
  • Facilitated workshops with staff members to ensure understanding of updated policies.

Office Manager

Green California Dental Group
Burbank, Ca
11.2010 - 12.2015
  • Verify Insurance
  • Daily Billing
  • Confirm Upcoming Appointments
  • Present/Sell Treatment to Patients
  • Collect and Post Payments
  • Manage the day to day operations
  • Doctors Schedule
  • Aging Report
  • Employees Schedule
  • Ortho presentation

Office Manager

Santa Clarita Endodontix
12.2012 - 11.2014
  • Manage the day to day operations
  • Collect/Post Payments
  • Employees Schedule
  • Doctors Schedule
  • Present/Sell Treatment
  • Insurance Billing
  • Aging Report
  • Marketing

Office Manager

Las Palmas Dental Group
, Ca
07.2010 - 12.2012
  • Manage the day to day operations
  • Collect/Post Payments
  • Employees Schedule
  • Present/Sell Treatment
  • Insurance Billing
  • Aging Report
  • Ortho Presentation
  • Marketing

Treatment Coordinator/Assistant Manager

Baywood Dental Group
Valencia, Ca
05.2008 - 03.2010
  • Oversee Dr’s Schedule
  • Aging Report
  • Present/Sell Treatment to Patients
  • Verify and Calculate Insurance
  • Pre-authorize Treatment
  • Collect and Post Payments
  • Oversee Specialty Department
  • O/S, Orthodontic, Perio and Endo

Biller

Posada Dental
Palmdale, Ca
06.2004 - 05.2008
  • Verify Insurance
  • Post and Collect Payments
  • Aging Report
  • Present/Sell Treatment to Patients
  • Ortho and O/S
  • Confirm upcoming Appointments
  • Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
  • Monitored credit limits for customers based on established criteria and updated accordingly when needed.
  • Provided customer service support by responding promptly to inquiries from patients regarding their bills.

Skills

  • Experienced in Billing Processes
  • Spreadsheet management
  • Verbal and written communication
  • Strong Verbal Communication
  • Detail-Oriented Organization
  • Individualized Care Approach
  • Efficient Skill Acquisition
  • Supportive Team Collaborator
  • Data entry proficiency
  • Customer engagement

References

References are available upon request.

Timeline

Billing Administrator

ZUM TRANSPORTATION
08.2022 - Current

Office Manager

JD KIM PROFESSIONAL DENTAL CORP.
07.2019 - 06.2025

Office Manager

Dr. Jeffrey Oyama
03.2018 - 04.2019

Dental Consultant

Smile Solution LLC
12.2015 - 12.2017

Office Manager

Santa Clarita Endodontix
12.2012 - 11.2014

Office Manager

Green California Dental Group
11.2010 - 12.2015

Office Manager

Las Palmas Dental Group
07.2010 - 12.2012

Treatment Coordinator/Assistant Manager

Baywood Dental Group
05.2008 - 03.2010

Biller

Posada Dental
06.2004 - 05.2008

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Alejandra Vigil