ALEJANDRA VILLALBAZO
Hayward,CA
Summary
Fluent in Spanish with a solid foundation in administrative support and customer service roles, adept at active listening and clear communication. Proficient in answering incoming calls, scheduling appointments, and managing data with meticulous attention to detail. Skilled in issue analysis and problem-solving, ensuring smooth operations and client satisfaction. Demonstrated organizational skills and the ability to plan and execute tasks efficiently. Eager to leverage these skills as an Administrative Assistant to contribute to a dynamic team and facilitate the seamless flow of office operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Beacon Veterinary Specialist and Emergency
Fremont, CA
04.2021 - 08.2024
- Managed a high volume of 100+ calls daily with 95% accuracy, ensuring prompt and efficient customer service, resulting in improved client satisfaction
- Successfully created and maintained 50+ Specialty Charts, including neurology, internal medicine, and orthopedic charts, showcasing exceptional multitasking and organizational skills. Improved client record accuracy and communication, contributing to efficient operations.
- I independently initiated a project aimed at ensuring that all forgotten pawprints and ashes were promptly sent home.Through meticulous organization and proactive communication, I received positive feedback from pet owners for the thoughtful and compassionate approach to memorializing their beloved pets.
Front Desk/Technician
Warm Springs Pet Hospital
Fremont, CA
03.2020 - 08.2020
- Enhanced clinic efficiency by 30% through effective communication of treatment plans and medications to clients, ensuring smooth patient flow and overall satisfaction
- Independently managed technician appointments, these consisted of the administration of routine vaccines, blood withdrawals, as well as patient weighing and gathering of medical history
- Analyzed and utilized Yelp reviews to identify and address 90% of customer service improvement areas, leading to a 15% increase in customer satisfaction scores.
Front Desk Receptionist
Noble Veterinary Clinic
Hayward, CA
02.2019 - 03.2020
- Independently managed the scheduling department. This required answering phone calls and identifying the type of appointment the patient would need. Additionally, responsible for answering emails and following up with patients regarding treatment and well-being.
- Assisted the pharmacy department in refilling medications for clients; This consisted of keeping track of patients who requested refills, confirming that the medication is prescribed, filling the appropriate amount, and labeling it accordingly.
- Responsible for organizing and sanitizing the front desk and lobby, as well as restocking supplies to ensure a sufficient supply throughout the day. Regularly assisted in stocking, organizing, and sorting through new medication shipments in the pharmacy department.
Education
Diploma -
East Bay Arts High School
Hayward, CA06.2016
Skills
- Attention to detail
- Active listening
- Spanish Speaking
- Data Entry
- Issue Analysis
- Organizational skills
- Appointment Scheduling
- Communication
Timeline
Receptionist
Beacon Veterinary Specialist and Emergency
04.2021 - 08.2024
Front Desk/Technician
Warm Springs Pet Hospital
03.2020 - 08.2020
Front Desk Receptionist
Noble Veterinary Clinic
02.2019 - 03.2020
Diploma -
East Bay Arts High School
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