Alejandra Villalpando

• Streamlined customer service processes for increased efficiency and improved response times.
• Implemented new strategies for handling difficult situations, resulting in improved conflict resolution outcomes.
• Contributed to company growth by proactively identifying areas for process optimization within the department.
• Achieved consistent positive feedback from customers through empathetic listening and effective communication.
• Enhanced customer satisfaction by efficiently

addressing and resolving concerns in a timely manner.

• Managed customer accounts efficiently, keeping accurate records and facilitating timely transactions or updates as needed.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Assisted customers with returns, refunds, and resolving transaction issues.
• Assisted customers with Bill Pay transactions, and money send and receive transactions.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Worked closely with shift manager to solve problems and handle customer concerns.