Alejandra Villanueva

· Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

· Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

· Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

· Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

· Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.

· Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

· Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

· Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.

· Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

· Improved team productivity by implementing efficient project management strategies and streamlining communication channels.

· Increased customer satisfaction by ensuring timely completion of projects and adherence to quality standards.

· Collaborated with other department leads/supervisor to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

· Built strong relationships with customers through positive attitude and attentive response.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to import shipments.
• Streamlined communication between clients and overseas agents for efficient shipment coordination.
• Expedited the release of cargo by accurately preparing and processing import documentation.
• Collaborated with internal departments to ensure timely delivery of shipments, improving overall client experience.
• Managed a high volume of daily transactions, ensuring accuracy and efficiency in data entry and recordkeeping.
• Facilitated training sessions for new hires, sharing best practices and knowledge gained from extensive experience in the role.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.