Alejandra Wada

• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
• Arranged linens and table settings according to seating plan and event theme.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Provided friendly, courteous service to create memorable moments for guests.
• Delivered catered food and supplies to facility for on-time set-up.
• Cleaned and organized kitchen stations to promote team efficiency.
• Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

• Provided friendly, courteous service to create memorable moments for guests.
• Created a wide variety of drinks in everyday shifts with consistent accuracy and positive customer satisfaction
• Cleaned and organized kitchen stations to promote team efficiency.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

WeWork Cafe, Lead Supervisor/Manager

Murray Cafe, Supervisor

• Influential team leader and player; capable of rallying together team members aiming toward company success, making goals clear and attainable for staff and all parties involved.
• Maintained a friendly work atmosphere while encouraging employees to greet and engage with customers.
• Handled and resolved customer conflicts with professionalism and tact to develop customer satisfaction and repeat business.
• Hands-On Management Approach: Perform food and drink preparation, order completion, BOH and FOH service tasks as a team effort.
• Established standards for personnel performance, customer service, team development and improvement.
• Monitored food preparation, portioning, and presentation of food to enforce standards, maintained COGS budgets and ensured guest satisfaction.
• Maintained accurate inventory counts, restocked and cleaned stations and facilities to meet customer demands and sustain operations.
• Handled Dept of Health and Mental Hygiene inspections for mobile and food establishments.

Reference: Regional Manager, Kristy Castaño (347)422-2776

Lexington Cafe , Barista/Cafe Operator

• Surpassed customer expectations by providing a welcoming environment and prompt and friendly service to people of diverse backgrounds.
• Assisted customers with product selection by answering questions about food ingredients and nutritional value
• Resolved complaints & conflicts regarding food quality, service, or accommodations with a calm, friendly demeanor
• Maintained clean and attractive product displays to entice customer purchases
• Made and served brand-specific café beverages with a focus on speed, quality, and consistency
• Memorized recipes for specialty coffee beverages and seasonal offerings
• Created a wide variety of hot and cold drinks during shifts with consistently positive customer satisfaction feedback

Time Square Location & Greeley Square Location, Cafe Barista/Team Member

• Prepared and served food and beverages including Coffee Bar drinks, always up to standards.
• Contributed to team success by completing tasks quickly, accurately, and independently.
• Kept clean and attractive product displays to entice and upsell customer purchases.
• Learned all required tasks quickly to maximize performance.
• Always maintain calm and friendly demeanor when addressing and resolving customer issues and complaints.
• Wiped, sanitized, and maintained all areas and equipment to follow company standards.

Reference: General Manager, Anika McDonald (347)554-4414