Hi, I’m
ALEJANDRA WEBB
Dallas,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
23
years of professional experience
Work History
TOTAL MED SOLUTIONS
REGIONAL CLINIC MANAGER - MEDICAL ASSISTANT
10.2015 - Current
Job overview
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Bosley Medical - DALLAS DALLAS TX, TEXAS
Medical Assistant
2014.10 - 2015.10 (1 year)
Job overview
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
USMCOKINAWA JAPAN, JAPAN
Assistant Site Manager
06.2011 - 07.2014
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
HOSPITAL JUAREZ DE MEXICOMEXICO CITY, MEXICO
Registered Nurse
2001.02 - 2005.06 (4 years & 4 months)
Job overview
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
USMCMCB CAM SD BUTLER
from MCCS MANAGERS COURSE
04.2024
Vista Adult SchoolVista, CA
from MEDICAL ASSISTANT
04.2009
UNAM MEXICO CITYMEXICO CITY
Associate of Science from Nursing
05.2000
MEXICO CITYMEXICO CITY
High School Diploma
05.1996
Skills
- Administrative Leadership
- HIPAA Compliance
- Clinical management
- Employee Training
- Operations Management
- Special Event Planning
- Scheduling
- Patient Care Coordination
- Back office
- Critical Thinking
- Decision-Making
- Employee Performance Evaluations
- Schedule Management
- Staff Management
- Employee Supervision
- Training and mentoring
- Administrative Staff Supervision
- Medical clinical procedures
Languages
Spanish
Native or Bilingual
Timeline
REGIONAL CLINIC MANAGER - MEDICAL ASSISTANT
TOTAL MED SOLUTIONS
10.2015 - Current
Medical Assistant
Bosley Medical - DALLAS
2014.10 - 2015.10 (1 year)
Assistant Site Manager
USMC
06.2011 - 07.2014
Registered Nurse
HOSPITAL JUAREZ DE MEXICO
2001.02 - 2005.06 (4 years & 4 months)
USMC
from MCCS MANAGERS COURSE
Vista Adult School
from MEDICAL ASSISTANT
UNAM MEXICO CITY
Associate of Science from Nursing
MEXICO CITY
High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
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