Alejandra Zavaleta
Santa Barbara,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
UCLA Health
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Front Office Receptionist/ Interim Office Manger
Hayashida Physical Therapy
08.2018 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected deductibles, coinsurance, and copays.
- Communicated with insurance to check eligibility, coverage, and determine authorization.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Dining Room Server
Heritage House Nursing Home
05.2013 - 08.2018
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Replenished table, wait staff and kitchen supplies.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
San Marcos Senior High School
4750 Hollister Ave Santa Barbara, CA 9311006.2013
Skills
- Verbal and Written Communication
- Staff Management
- Customer Service
- Computer Skills
- Time Management
- Strong Problem Solver
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
UCLA Health
07.2023 - Current
Front Office Receptionist/ Interim Office Manger
Hayashida Physical Therapy
08.2018 - 06.2023
Dining Room Server
Heritage House Nursing Home
05.2013 - 08.2018
High School Diploma -
San Marcos Senior High School