Alejandra Zermeno Ruiz
Stockton,CA
Summary
Professional Secretary with over 5 years of experience managing daily administrative support tasks and operations in construction industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
9
9
years of professional experience
Work History
Secretary
Alex Millwork
Stockton , CA
03.2017 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained and processed invoices, deposits and money logs.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Selected insurance, disability and workers' compensation programs to meet employee needs.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Posted daily receipts and payments in accordance with corporate protocols.
- Calculated deductions and processed payroll for employees.
- Implemented behavioral performance management system to define expectations and identify areas for improvement.
Barista Shift Supervisor
Starbucks
Stockton , CA
09.2017 - 05.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Utilized microsoft to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Bachelor of Arts - Criminal Justice
CSU East Bay
Hayward, CAAssociate of Arts - Criminal Justice
San Joaquin Delta College
Stockton, CA05.2017
High School Diploma -
Pacific Law Academy
Stockton, CA05.2014
Skills
- Research and Analytical Skills
- Appointment Coordination
- Resource Coordination and Allocation
- Confidentiality and Data Protection
- Strong Organizational Skills
- Payroll Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Shift Supervisor
Starbucks
09.2017 - 05.2021
Secretary
Alex Millwork
03.2017 - Current
Bachelor of Arts - Criminal Justice
CSU East Bay
Associate of Arts - Criminal Justice
San Joaquin Delta College
High School Diploma -
Pacific Law Academy
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