Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 20-year history of successful industry performance.
Hi, I’m
ALEJANDRA RICKS
Corinth,Texas
Summary
Overview
20
years of professional experience
Work History
Rebel Athletic
Sales Operations Business Manager
11.2022 - Current
Job overview
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Assisted with hiring process and training of new employees.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
Guaranteed Rate/STEARNS LENDING
Post-Closing/Loan Admin for MERS
11.2017 - 10.2022
Job overview
- Maintained compliance with industry standards, updating documentation related to the MERS as needed for regulatory purposes.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Mapped process workflows to enhance understanding of procedures.
- Established and managed trial projects to deploy updated processes.
- Investigated processes to develop maps and determine optimal improvement approaches.
PACIFIC UNION FINANCIAL
Home Retention Counselor
09.2016 - 11.2017
Job overview
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
BSI FINANCIAL SERVICES
Supervisor-Loss Mitigation
06.2013 - 09.2016
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
CARLISLE AND GALLAGHER
Team Lead Auditing Files
11.2011 - 01.2013
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
SAXON MORTGAGE
Bilingual Sr. Loss Mitigation
06.2010 - 11.2011
Job overview
- Proactively identified potential fraud risks within the loss mitigation process, taking steps to mitigate the impact on company resources.
- Maintained professional knowledge of industry trends and regulations in order to provide guidance on best practices for loss mitigation efforts.
- Provided support during times of high volume or staffing shortages by assisting colleagues with their workload as needed.
- Addressed escalated borrower concerns with diplomacy and tact, resolving issues efficiently while maintaining positive relationships.
- Negotiated mutually beneficial payment arrangements between lenders and borrowers, minimizing the risk of foreclosure.
- Reduced loan delinquency rates through proactive borrower outreach and communication to identify potential problems early on.
- Managed a caseload of complex loan modification requests, effectively prioritizing tasks to meet deadlines without compromising quality or accuracy.
GMAC RESCAP
Sr. Bilingual Loan Resolution
10.2008 - 06.2010
Job overview
- Developed comprehensive reports on resolution activities, informing management of progress and areas for improvement.
- Implemented creative solutions to resolve complex cases, contributing to overall success in recovering outstanding debts.
- Maintained detailed records of all resolution activities, ensuring compliance with regulatory requirements and company policies.
- Coordinated efforts with legal counsel when necessary to enforce repayment agreements or initiate foreclosure proceedings.
- Analyzed borrower financial data to determine appropriate resolution options based on individual circumstances.
- Balanced the needs of borrowers, lenders, and the company throughout each case, striving for equitable resolutions that satisfied all parties involved.
AFFIRMATIVE INSURANCE SERVICES
Insurance Adjustor
04.2008 - 10.2008
Job overview
- Examined claims forms and other records to determine insurance coverage
- Interviewed or corresponded with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review
- Reviewed police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability
- Negotiated claim settlements and recommended litigation when settlement could not be negotiated
- Analyzed information gathered by investigating, reviewing report findings and recommendations
- Prepared report of findings of investigation
- Examined titles to property to determine validity and act as company agent in transactions with property owners.
CREDIT ACCEPTANCE
Bilingual Credit Manager
12.2006 - 04.2008
Job overview
- Provided IT support to dealerships around the country who may have been having issue logging into the system or having issues processing credit applications, loans and approvals
- Analyzed credit data and financial statements to determine the degree of risk involved in extending credit
- Generated financial ratios, using computer programs, to evaluate customers' financial status
- Consulted with customers to resolve complaints and verify financial and credit transactions
- Completed loan applications, including credit analyses and summaries of loan requests, and submitted to loan committees for approval
- Evaluated customer records and recommended payment plans based on earnings, savings data, payment history, and purchase activity.
PRECEPTA (FORD MOTOR COMPANY)
Bilingual Legal Agent
05.2005 - 11.2006
Job overview
- Prepared affidavits or other documents, such as legal correspondence, and organized and maintained documents in paper or electronic filing systems
- Met with clients and other professionals to discuss details of the case
- Gather and analyze research data, such as statutes, decisions, and legal articles, codes, and documents
- Approved or rejected recall claims.
USA PAYDAY LOANS
Office Manager
07.2004 - 02.2005
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
ELGIN COMMUNITY COLLEGE
Office Administration
05.1999
University Overview
Skills
- Attention to detail
- Recruiting and Hiring
- Effective leader
- Finance and Accounting Oversight
- Cost analysis and savings
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Analytical Thinking
- Negotiation
- Issue Resolution
- Client Relationship Management
- Cross-Functional Collaboration
- Process Improvement
Timeline
Sales Operations Business Manager
Rebel Athletic
11.2022 - Current
Post-Closing/Loan Admin for MERS
Guaranteed Rate/STEARNS LENDING
11.2017 - 10.2022
Home Retention Counselor
PACIFIC UNION FINANCIAL
09.2016 - 11.2017
Supervisor-Loss Mitigation
BSI FINANCIAL SERVICES
06.2013 - 09.2016
Team Lead Auditing Files
CARLISLE AND GALLAGHER
11.2011 - 01.2013
Bilingual Sr. Loss Mitigation
SAXON MORTGAGE
06.2010 - 11.2011
Sr. Bilingual Loan Resolution
GMAC RESCAP
10.2008 - 06.2010
Insurance Adjustor
AFFIRMATIVE INSURANCE SERVICES
04.2008 - 10.2008
Bilingual Credit Manager
CREDIT ACCEPTANCE
12.2006 - 04.2008
Bilingual Legal Agent
PRECEPTA (FORD MOTOR COMPANY)
05.2005 - 11.2006
Office Manager
USA PAYDAY LOANS
07.2004 - 02.2005
ELGIN COMMUNITY COLLEGE
Office Administration
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