Alejandra Alvarez Alegria
Austin,TX
Summary
Bilingual lead coordinator with seven years of professional experience in customer facing roles. Skills include multitasking, problem solving, time management, and working well with others. Seeking an opportunity to make meaningful contributions to a mission driven team.
Overview
5
5
years of professional experience
Work History
Patient Registration Representative
R1RCM - Through St. John's Health System
Austin, Texas
03.2024 - Current
- Registering patient accounts as well as discharging them.
- Verifying insurances online or through the phone.
- Going through everyday schedule and making sure we have all the information needed for the patient such as demographics and insurance.
- Updating the excel spreadsheet we have with any patients we may need to speak with regarding registration and making sure it is done for future dates too.
- Talking to parents about financial assistance and insurance benefits so they can get the help they need.
Lead Coordinator
Great Hills Eye Care
Austin, TX
08.2021 - 03.2024
- Coordinate comprehensive patient care services, manage records and process paperwork for
necessary treatments and services. - Serve as liaison between patients, medical staff and insurance companies to ensure accurate and timely information exchange while assessing patient needs.
- Demonstrate a solutions-oriented attitude and disposition to resolve patient complaints and deescalate situations as necessary.
- Perform variety of administrative duties including addressing patient inquiries via phone and email, maintenance of the patient database, and updating patient charts.
Consumer Success Representative Spanish Bilingual
Realtor.com
Austin, TX
07.2020 - 04.2021
- Consistently recognized as a top performer on the team and regularly exceeded conversion rate targets.
- Identified and executed on sale opportunities by responding to client’s needs and providing exceptional service and solutions.
- Proactively identify and address employer’s needs by listening well, asking questions, and taking the initiative to make suggestions and to find solutions.
- Participated in staff and team meetings and made regular contributions to the team.
Pharmacy Technician Trainee
HEB
Austin, TX
09.2019 - 07.2020
- Received written prescriptions and verified patient demographic and profile information in fast-paced 24 hour store setting.
- Responsible for confirming that proper medicine is delivered to correct patient by ensuring proper procedures are followed.
- Ensure Patient Counseling is provided on all applicable prescriptions following TSBP rules and H-E-B SOP.
Timeline
Patient Registration Representative
R1RCM - Through St. John's Health System
03.2024 - Current
Lead Coordinator
Great Hills Eye Care
08.2021 - 03.2024
Consumer Success Representative Spanish Bilingual
Realtor.com
07.2020 - 04.2021
Pharmacy Technician Trainee
HEB
09.2019 - 07.2020
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