Alejandra G Peralta Hernandez
Hillside,IL
Summary
Organized and motivated professional with strong customer service, administrative, and business management experience. Bilingual in English and Spanish with a proven ability to manage operations, build customer relationships, and handle multiple responsibilities in fast-paced environments. Experienced in both office and service industries with strong communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Co-Owner/Catering Manager
Taquizas El Patroncito
Hillside, IL
04.2022 - Current
- Co-manage a family-owned catering business specializing in Mexican food for events and parties.
- Coordinate event bookings, customer communication, and scheduling.
- Assist with menu planning, food preparation, and quality control.
- Manage payments, budgeting, and supply purchases.
- Promote the business through social media and customer referrals.
- Ensure excellent customer service to create repeat clients and positive reviews.
Insurance Producer
Northwest Insurance Network
Chicago, IL
04.2020 - 04.2022
- Wrote policies, finalized documents and filed paperwork
- Answered insurer’s questions regarding policy
- Contacted more than 20 insurance companies regarding quotes, underwriting issues and applications
- Meet and exceeded established monthly and annual production goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Excellent communication skills
- Cash handling, daily deposit, safe reconciliation
- Solved escalated customer care issues
Insurance Agent Assistant
Northwest Insurance Network
Chicago, IL
01.2018 - 04.2020
- Organized files, faxed reports and scanned documents
- Collected payments, issued receipts and updated accounts to reflect new balances
- Made orders for new office supplies based on demand
- Answered approximately 50 phone calls daily and welcomed customers to the office
- Maintained customer database
Restaurant Manager
La Cabana Restaurant
Chicago, IL
05.2016 - 01.2018
- Prepare work schedules to provide the best possible level of customer service and floor coverage
- Efficiently resolve problems or concerns
- Ensure proper food quality and presentation at all times
- Responsible for cash handling, daily deposit, safe reconciliation and sales reporting
- Hired, trained staff to ensure smooth operation of business
- Managed accounts payable, accounts receivable and payroll
- Prepared salads, appetizers and garnishes to assist kitchen staff
Waitress
La Cabana Restaurant
Chicago, IL
06.2013 - 05.2016
- Greet and escort customers to their table
- Assist guests regarding food and beverage menu items
- Prepare tables and set up food station
- Handed food safely and kept spaces clean
- Commitment to delivering high levels of customer service
- Checked on guests to verify satisfaction with meals and suggested additional i teams to increase sales
- Handling cash payments, giving change and printing receipts for customers
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06.2012
Skills
Bilingual:English, Spanish
Microsoft office applications
Customer Service & Client Relations
Strong Organizational Skills
Multitasking & Time Management
Basic accounting & Reporting
Teamwork and Collaboration
Cash Handling & Financial Transactions
Timeline
Co-Owner/Catering Manager
Taquizas El Patroncito
04.2022 - Current
Insurance Producer
Northwest Insurance Network
04.2020 - 04.2022
Insurance Agent Assistant
Northwest Insurance Network
01.2018 - 04.2020
Restaurant Manager
La Cabana Restaurant
05.2016 - 01.2018
Waitress
La Cabana Restaurant
06.2013 - 05.2016
High School Diploma -
Kelvyn Park High School