Alejandra K Guerra Navas

• Working with Area Manager/Outbound manager to review daily, weekly, and monthly plans
• Managing associates on path to meet Standard Operations Procedures, monitoring performance metrics and taking decision to move associates to successfully achieve or go beyond the planned TPH/CPH
• Ensuring associates are properly labor tracked to minimize inferred time and TOT
• Overseeing Cross-dock area to be able to create a logistic plan and manage to unload and load goods in an efficient way
• Identifying safety hazards, coaching associates to work safely, maintain a safe working environment and report injuries in a timely manner
• Coaching and assisting associates to verify SOP compliance and working along with the Learning Area to get people trained in new areas to boost their performance
• Reducing the incident of miss sort packages by keeping track of ATLAS (Failed moves), correcting errors and coaching path associates.

• Achievements:
- January 2022: I started as an Amazon Associate (AA), having record rate as Water Spider on
weeks 37 and 47.
- July 2022: I became a Learning Ambassador, singing up and participating actively in the
training of New Hires (Day 1, Day 2 and Day 3) for Peak season 2022 and Prime Week 2023. Use
of Umbrella Dashboard for training and audits purpose.
- January 2023: I started my training as a Line Leader and cross training in the Outbound area
to learn basic tasks on the computer.
- September 2023: I became Process Assistant. During Peak 2023, I have achieved one of the
highest rate for Outbound, contributing to raise CPH by 71.9% between week 48 – 52. Helping
to save $21.5K in inferred time since week 48.

• Driving Amazon branded Van and CDV, performing “Fantastic” FICO score of 850 every week
• Planning my route efficiently to meet all stops in less than 8 hours
• Following and accomplishing Amazon Safety and Customer Safety Guidelines
• Completing between 140 – 180 stops daily, delivering more than 280 packages a day
• During peak 2021 I achieved to delivered 334 packages in 200 stops withing 10 hours mark
• Training new drivers, spending 1 or 2 days with them during routes, providing them with all the tips and best practices to accomplish all the stops
• Suggesting improvements when deliveries were taking places in country areas, away from the city and conditions of the road weren’t safe for the driver
• Practicing obsession customer principle, to make sure package was delivered on time, even when encounter some barriers on the delivery process.

• Serving tables exercised my ability to pay close attention to detail, request, understanding and building intuition for individual’s needs
• Maintained the culture of hospitality, through greeting guests in a professional manner, but most importantly with a genuine demeanor
• Controlled the flow of occupancy and smoothness of incoming clientele for maximum capacity
• Accommodated phone requests, orders, and upcoming events to maximize profits
• Maintained and sanitized all equipment used for a sanitary and clean environment
• Assisting manager during closing duties.

• Supervised and maintained a safe and clean environment for children both indoors & outdoors
• Exercised my ability to pay close attention to children for any abnormality; whether that may nausea, stomach ache, fever, fatigue, and/or sleepy
• Organized meals and sleep schedules, understanding the importance of doing so on a systematic schedule
• Kept the toddlers clean, sanitized and assisted in potty training in a systematic manner
• Engaged with children while reading books, singing, playing, and art crafts
• Observed children and maintained a peaceful environment during nap time
• Cleaned and sanitized the environment in totality; restrooms, toys, desks, floors, toys, etc
• Provided compassion and patience to children when temper tantrums occurred, effectively communicated concerns to parents.

• Accounting Duties: Sales report of more than 50 tickets point sales, billing, bank reconciliation, maintained petty cash, filed and recorded documents, credit card batch settlement, and invoicing
• Trained and developed new employees to contribute to a knowledgeable staff
• Built a team comradery that uplifted moral and teamwork to execute a fast yet efficient event
• Call and meet possible clients, follow-up meetings, negotiation of contracts
• Supervisor of ticket sales and entry staff during events.