Alejandra Ontiveros Torres
Oklahoma City,OK
Summary
Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Clerk
Blusky Restoration Contractors, LLC, Budtender
Oklahoma City, OK
01.2021 - 03.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
McDonalds Crew Member
McDonald’s
Oklahoma City, OK
07.2016 - 07.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Call Center Representative
Call Center
Okalahoma
12.2020 - 04.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High school diploma -
Epic charter schools
Oklahoma City, OK06.2021
Skills
- Administrative Experience
- Drywall
- Construction
- Microsoft Excel
- Retail sales (2 years)
- Customer service
- Caregiving
- Food service
- Clerical experience
- Languages
- Data Entry and Maintenance
- Call Documentation
- Needs Assessment
- Performance Feedback
- Customer Support
- Call Transfers
- Clerical Support
- Scripted Calls
- Cash Register Operations
- Answering Customer Questions
- Online Chat
- Document and Records Management
- Sales and Upselling
- Billing Adjustments and Refunds
- Reminder Calls
- Outgoing Phone Calls
- Documentation
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Clerk
Blusky Restoration Contractors, LLC, Budtender
01.2021 - 03.2021
Call Center Representative
Call Center
12.2020 - 04.2022
McDonalds Crew Member
McDonald’s
07.2016 - 07.2019
High school diploma -
Epic charter schools
Similar Profiles
Dawna FryDawna Fry
Business Development Manager at BluSky Restoration ContractorsBusiness Development Manager at BluSky Restoration Contractors
Corin PostellCorin Postell
Business Development Manager at BluSky RestorationBusiness Development Manager at BluSky Restoration
Johnathan WoolforkJohnathan Woolfork
Project Estimator at Blusky RestorationProject Estimator at Blusky Restoration