Alejandra Priscila Martinez
Katy,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and committed to deliver excellence in all facets of customer service and administrative support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service / Cashier
Uptown Beauty Supply
03.2022 - Current
- Resolved customer complaints with professionalism and patience, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Improved the checkout process for faster service and a better customer experience.
- Actively listened to customers, handled concerns quickly and informed about major issues to supervisor.
Receptionist
Rocking Doble RR
01.2021 - 03.2022
- Improved customer satisfaction by immediately addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth outcomes and a positive environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Perfume Warehouse
08.2020 - 03.2021
- Increased sales revenue by building a connection with customers and recommending appropriate products based on their likings.
- Boosted customers experience levels through friendly customer service, addressing concerns professionally, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering popular recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Cypress Park High School
Cypress, TX06.2023
Skills
- Telephone Skills
- Mail Handling
- Time Management
- Schedule Management
- Multitasking Abilities
- Excellent Communication
- Professionalism
- Customer Service
- Problem Solving
- Organizational Skills
Certification
Life insurance
- Licensed - 2023
Languages
Spanish
Native or Bilingual
Timeline
Customer Service / Cashier
Uptown Beauty Supply
03.2022 - Current
Receptionist
Rocking Doble RR
01.2021 - 03.2022
Sales Associate
Perfume Warehouse
08.2020 - 03.2021
High School Diploma -
Cypress Park High School
Life insurance
- Licensed - 2023
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