Alejandra Sizlayin Barrera
Summary
Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation. A hard working team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Healthcare Provider
Familia Unida
01.2022 - 09.2023
- Met with patients to discuss medical histories and current complaints.
- Researched industry innovations and emerging treatments to improve care delivery.
- Conducted physical assessments of relevant body areas and performed standardized tests to check responses.
- Analyzed care plans and upheld JCAHO, Medicare and Medicaid guidelines.
- Treated acute and chronic conditions to reduce symptoms and improve health.
- Educated patients and families on health conditions to raise awareness.
Customer Service Specialist
TTEC
11.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Sales Associate
ATT
01.2012 - 01.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Associate of Applied Science - Psychology
South Texas College
Mcallen, TX05.2026
Skills
- Decisive thinker
- Excellent capacity to retain new things
- Bilingual (English and Spanish)
- Excellent organizational skills
- Effective time management
- Productive in a fast paced environment
- Articulate
- Attention to detail an focus
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Healthcare Provider
Familia Unida
01.2022 - 09.2023
Customer Service Specialist
TTEC
11.2021 - 07.2022
Sales Associate
ATT
01.2012 - 01.2013
Associate of Applied Science - Psychology
South Texas College
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