Alejandra Vanessa Pelaez
Beaumont,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Live Teller
5 Point Credit Union
09.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed anywhere from 1000-1100 calls in one month.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Through video transmission via Interactive Teller Machine (ITM), processes variety of financial transactions including, but not limited to deposits, payments, transfers and withdrawals. Ensures proper endorsements and identification are obtained and follows Credit Union policies and procedures.
- Represents Credit Union in courteous and professional manner.
- Works with multiple software programs concurrently to complete transactions and communicates with more than one member simultaneously.
- Processes transfers.
- Provides members with provisional credit as needed. Keeps proper logs of all provisional credits and ITM machine errors.
- Opens and closes computer terminal accounts daily. Processes assigned cash, transactions, and balances at end of day.
- Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly
- Ensures that members' requests and questions are promptly resolved.
- Operates on-line teller terminal and also ITM machine. Provides in person, by telephone, or by mail, such information as members may authorize concerning their account status.
- Receives and processes allowable account information as needed.
- Ensures that all members are informed of Credit Union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information.
- Maintains privacy of member account information.
- Adheres to teller standards as defined by management.
- Ensures that Credit Union's quality reputation is maintained and protected.
Store Manager
Charter Communications, Spectrum
05.2021 - 08.2022
- Oversee multiple store specialists to ensure they are properly executing on selling behaviors
- Manage and maintain daily operational tasks such as inventory, system updates, device and store plan resets
- Perform daily observations on employees to pinpoint areas of opportunity and expound strengths to help improve their selling processes
- Perform weekly performance reviews on store specialists to ensure that they are properly executing all expected selling behaviors and meeting expectations
- Complete mid-year and yearly reviews on store specialists’ performance
- Assist Territory Manager by filling in at other locations to lead teams without active management.
Store Specialist/Senior Sales Rep
Charter Communications, Spectrum
08.2019 - 05.2021
- Sell products to residential & commercial consumers such as TV, Internet, Home Phone & Mobile
- Take payments for listed services, handling large amounts of cash per day
- Efficiently communicate with customers about their billing details
- Provide technical support for various technology products, including cellphones, HD boxes for television and modem & router product for internet
- Evaluate needs for each specific customer to determine the best products to fit their everyday lives
Bartender/Server
Longhorn Steakhouse
04.2018 - 05.2020
- Host pleasant dining experience for various guests
- Prepare beverages of choice for guests
- Daily interaction with all types of personalities
- Handle cash and credit cards
- Actively engage in teamwork to provide best customer experience
Attendance/Data Clerk
PEIMS, John P. Odom Academy Middle School
04.2018 - 04.2019
- Keep track of student daily attendance for state funding
- Enroll/withdraw students accordingly
- Keep records of 300+ students
- Create daily, weekly, and monthly reports for the district superiors for filing purposes
Retail Sales Consultant/Nighttime Manager on Duty
AT&T
05.2016 - 10.2017
- Assisted customers with daily wireless/wireline account transactions
- Sold cellphones, tablets, TV, Internet and security services to both consumer and business customers
- Counted and prepared daily cash deposits and end of day paperwork for the store
- Supervised employees when Assistant Managers left the store
- Provided technical support for customers daily
- Ensured exceptional customer service
- Ensured store was clean, organized and locked after closing hours in preparation for the following work day
Server, Closer
Saltgrass Steakhouse
01.2016 - 04.2016
- Reached customer satisfaction by providing an enjoyable dining experience
- Maintained the quality of service by following regulated service standards
- Worked with management team to review issues of the restaurant
- Set a positive example for co-workers and trainees
- Displayed consistent professionalism and dedication with a friendly demeanor
Bank Teller
Chase Bank
08.2014 - 04.2016
- Closer, Signature Card Accuracy Advocate
- Process customer’s cash, check, and statement transactions with a balanced drawer
- Maintain a friendly demeanor with customers in a professional manner
- Communicate existing and introduced account services
- Ensure account paperwork is stored correctly in the system
- Educate business and personal customers on existing available products
Property Management Secretary
Flannagan Shipping Corporation
01.2014 - 08.2014
- Prepared and handled tenant rent deposits - Set up and handled incoming mail and invoice filing systems - Coordinated the flow of internal and external information - Assumed responsibility for translation in employee meetings - Adapted to technological innovations implemented in office systems
Sunday Night Closing Manager, Cashier, Stocker, Bagger
Mercado De Familia
09.2012 - 02.2014
- Ensured excellent customer service with product knowledge
- Balanced daily cash receipts and ensured proper price scanning
- Supervised a team of 10-15 employees weekly
- Checking the availability and movement of products
Education
No Degree - Business Marketing and Management Information Systems
Lamar University
Beaumont, TXSkills
- Professional
- Adaptable
- Reliable
- Consistent
- Computer
- (1) Microsoft Office Word
- (2) Microsoft Office Excel
- (3) Microsoft Office PowerPoint
- (4) Microsoft Access
- (5) QuickBooks
- (6) CSG
- (7) Agent OS
- (8) Q-Matic
- (9) XStore
- Teller Now
- Keystone
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Live Teller
5 Point Credit Union
09.2022 - Current
Store Manager
Charter Communications, Spectrum
05.2021 - 08.2022
Store Specialist/Senior Sales Rep
Charter Communications, Spectrum
08.2019 - 05.2021
Bartender/Server
Longhorn Steakhouse
04.2018 - 05.2020
Attendance/Data Clerk
PEIMS, John P. Odom Academy Middle School
04.2018 - 04.2019
Retail Sales Consultant/Nighttime Manager on Duty
AT&T
05.2016 - 10.2017
Server, Closer
Saltgrass Steakhouse
01.2016 - 04.2016
Bank Teller
Chase Bank
08.2014 - 04.2016
Property Management Secretary
Flannagan Shipping Corporation
01.2014 - 08.2014
Sunday Night Closing Manager, Cashier, Stocker, Bagger
Mercado De Familia
09.2012 - 02.2014
No Degree - Business Marketing and Management Information Systems
Lamar University
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