Summary
Overview
Work History
Education
Skills
Languages
Quote
Accomplishments
Timeline
Generic
ALEJANDRA VILLARREAL

ALEJANDRA VILLARREAL

Receptionist
Oxnard,CA

Summary

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 4 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Receptionist Administrator

Ganas Auto
01.2022 - 01.2024
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Bolstered communication between departments by promptly disseminating important announcements or information via email or interoffice memos.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Kept high average of performance evaluations.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Front Counter Hostess

Los Agaves Mexican Grill
05.2021 - 12.2023
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed daily side work and opening and closing duties without fail.
  • Collaborated with management on strategies to improve overall guest experience, resulting in increased positive online reviews.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Handled cash transactions accurately, ensuring proper payment processing and reconciliation at the end of each shift.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Managed reservations efficiently, accommodating special requests whenever possible to enhance guest experiences.
  • Enhanced customer satisfaction by providing warm greetings and efficient service at the front counter.
  • Developed strong relationships with regular customers, contributing to a sense of community within the restaurant and fostering loyalty.
  • Answered phone calls to take orders, give information and document reservations.
  • Advised customers about special offerings and menu items to help drive sales.
  • Communicated changes in team member morale and performance to manager.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Strengthened communication skills through regular interactions with others.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

No Degree - Child Development

Oxnard College
Oxnard, CA
01.2025

High School Diploma -

Simi Valley High School
Simi Valley, CA
01.2021

Skills

  • Vendor Management
  • Policy Enforcement
  • Data retrieval systems
  • Customer Service
  • Appointment Setting
  • Payment Collection
  • Client Relations
  • Multitasking and Organization
  • Data Entry
  • Customer Service Management
  • Phone and Email Etiquette
  • Reception Management
  • Microsoft Word

Languages

Spanish
Native or Bilingual
English
Professional Working

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Receptionist Administrator

Ganas Auto
01.2022 - 01.2024

Front Counter Hostess

Los Agaves Mexican Grill
05.2021 - 12.2023

No Degree - Child Development

Oxnard College

High School Diploma -

Simi Valley High School

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ALEJANDRA VILLARREALReceptionist