Alejandrina Herrera
Summary
Proven to excel in fast-paced environments, I leveraged my multitasking proficiency and customer service expertise at Del Red Pub to significantly enhance guest satisfaction. Adept at fostering team collaboration and adhering to company policies, my approach consistently resulted in efficient operations and a positive atmosphere, with a notable increase in repeat business. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Host
Del Red Pub
04.2024 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Answered customer questions about hours, seating, and menu information.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
Housekeeper
Masters Inn
04.2024 - 04.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
Insurance Broker Consultant
Primerica
11.2023 - 01.2024
- Expanded the company''s client base through networking, referrals, and strategic partnerships.
- Collaborated with underwriters to negotiate competitive policy terms for clients, ensuring optimal coverage at affordable rates.
- Exceeded sales targets consistently by building strong relationships with clients and understanding their specific insurance requirements.
- Increased client satisfaction by providing tailored insurance solutions based on individual needs and risk assessments.
- Earned recognition as a top performer within the brokerage firm by consistently exceeding revenue goals and maintaining high client satisfaction ratings.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
Independent Beauty Sales Consultant
Mary Kay
05.2023 - 01.2024
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Assisted clients with makeup application techniques, enhancing their skills and confidence in using the products.
- Boosted sales revenue through effective upselling and cross-selling of beauty products to clients.
- Conducted regular follow-up calls with clients after initial consultations to address any questions or concerns they may have had about suggested products or techniques used during sessions.
- Handled cash transactions accurately while ensuring a seamless checkout process for customers.
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Educated customers on proper skincare routines, resulting in improved skin health for many clients over time.
- Participated in ongoing training programs offered by various beauty brands represented within the store, ensuring thorough knowledge of all products carried and their specific benefits.
Barista
Starbucks-Safeway
02.2022 - 05.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Prep Operator
Lamb Weston
10.2021 - 01.2022
- Fostered a positive and supportive work environment by providing assistance to coworkers and communicating effectively with the team.
- Consistently met high-quality standards set forth by supervisors while maintaining a timely pace during busy periods.
- Expedited order processing by accurately preparing and measuring ingredients for various recipes.
- Supported overall cleanliness by maintaining sanitary workstations, utensils, and tools throughout each shift.
- Increased productivity with precise time-management skills for completing tasks within deadlines.
- Maintained a safe working environment by adhering to safety protocols and guidelines at all times.
- Actively sought opportunities for professional growth within the role through continuous learning about new techniques or industry trends.
- Prevented cross-contamination incidents by adhering to strict allergen-awareness practices during food preparation stages.
Package Handler
Big Ridge Farms
07.2021 - 09.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
Data Entry Clerk
Lucid Hearing
07.2019 - 10.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Collated and organized data entry documents into filing systems for easy access.
- Developed and maintained databases to store customer information.
Housekeeper
La Quinta Inn & Suites In
04.2019 - 06.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
General Laborer
Star Ranch
05.2018 - 06.2018
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general cleaning tasks.
- Assisted team members with tasks that require group effort.
- Increased productivity with effective communication and collaboration among team members.
- Read work orders to determine work assignments and equipment and materials needed.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Complied with all regulatory requirements for waste disposal and hazardous material handling procedures, protecting the environment from potential harm.
Housekeeper
Watermark Retirement
12.2017 - 02.2018
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Sales Associate
Robert Wayne Footwear
10.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Server
Mexican Inn Cafe
08.2016 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Representative
Costco
05.2016 - 07.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Concession Server
Timarron Country Club
03.2016 - 05.2016
- Provided exceptional customer service by greeting guests warmly upon arrival at the concession stand and answering any questions regarding menu options or pricing details.
- Ensured compliance with local health department regulations through regular cleaning tasks and adherence to food safety guidelines.
- Collaborated with the kitchen staff to ensure timely preparation of food items according to customer specifications, enhancing overall dining experience for patrons.
- Collaborated with fellow team members to maintain adequate inventory levels of food and beverage products during high-traffic events.
- Handled cash and credit transactions securely, verifying proper payment amounts and processing change efficiently to expedite the order process for patrons.
- Maintained a clean and organized work station, ensuring optimal food safety standards and an appealing environment for customers.
Host
Villa Grande Mexican Restaurant
06.2015 - 08.2015
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Cashier
Whataburger
05.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Cashier
KFC Taco Bell
10.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
St. Augustine Catholic High School
Fort Worth, TX08.2015
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Adaptable to change
Detail Oriented
Greeting guests
Guest Engagement
Hospitality service expertise
Complaint Handling
Team Player
Attention to Detail
Company Policy Compliance
Additional Information
The last, 6 years have been in and out of work due to having children and attempting to be a stay at home mother . I am a mother of three children under the age of 6 . I haven't had the chance to get the opportunity to get a good job for myself and be able to take of my children at the same time . im looking for something that i can stay at learn and grow somewhere .im a single mother of a five year old boy , four year old girl and a baby boy his a year old . I have daycare set up and ready just pushing myself for the best for a better future and life .
Languages
English
Professional Working
Spanish
Limited Working
My children and making memories
Romeo M.T Herrera is five years old is my first born son.
Alaina J Murphy is four years old and the middle child also only girl .
Ilya M Murphy is the "baby" boy .
Timeline
Host
Del Red Pub
04.2024 - Current
Housekeeper
Masters Inn
04.2024 - 04.2024
Insurance Broker Consultant
Primerica
11.2023 - 01.2024
Independent Beauty Sales Consultant
Mary Kay
05.2023 - 01.2024
Barista
Starbucks-Safeway
02.2022 - 05.2022
Prep Operator
Lamb Weston
10.2021 - 01.2022
Package Handler
Big Ridge Farms
07.2021 - 09.2021
Data Entry Clerk
Lucid Hearing
07.2019 - 10.2019
Housekeeper
La Quinta Inn & Suites In
04.2019 - 06.2019
General Laborer
Star Ranch
05.2018 - 06.2018
Housekeeper
Watermark Retirement
12.2017 - 02.2018
Sales Associate
Robert Wayne Footwear
10.2016 - 12.2016
Server
Mexican Inn Cafe
08.2016 - 10.2016
Sales Representative
Costco
05.2016 - 07.2016
Concession Server
Timarron Country Club
03.2016 - 05.2016
Host
Villa Grande Mexican Restaurant
06.2015 - 08.2015
Cashier
Whataburger
05.2014 - 03.2015
Cashier
KFC Taco Bell
10.2013 - 01.2014
High School Diploma -
St. Augustine Catholic High School