Summary
Work History
Education
Skills
Certification
Languages
Awards
Additional Information - Core Competencies
Personal Information
Timeline
Generic

Alejandrina Spicer

Nevada,TX

Summary

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Work History

District Manager

Wingstop
Dallas-Fort Worth, US
07.2023 - Current
  • Oversee all operations of multiple locations simultaneously, having managed up to 9
  • Developed and executed strategic plans to increase revenue and profitability, resulting in a 30% growth in sales
  • Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
  • Analyzed financial statements regularly to identify trends or issues impacting profitability; developed action plans accordingly
  • Conducted regular meetings with the management team to discuss performance goals, address challenges, and implement improvement strategies
  • Utilized data analytics tools to track sales trends, identify opportunities for growth, and make data-driven decisions for menu adjustments or promotions
  • Ensured compliance with all health codes, safety regulations, liquor laws, and labor laws applicable to the restaurant industry

Certified Training General Manager

Buffalo Wild Wings
El Paso, US
08.2016 - 06.2023
  • Oversee the staff, processes and operations of the restaurant and sports bar in the El Paso area. Actively participate in business events, sales lunches, site tours when needed and make outside sales calls through visibility and leadership.
  • Consistently demonstrate experience as a team builder and motivator; extremely well versed with P&L's, financial forecasting and budgeting.
  • Implement all measures and actions to improve food acceptability, issue factors, safety control, sanitation, menu components, and enhancement of customer service.
  • Enforce the company's business development strategies within the outlets in their area; act as a link between head office and restaurant managers.
  • Standardize systems and policies within outlets to meet the company's overall style or image; report to head office on a regular basis on business developments and challenges in their area.
  • Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the restaurant's financial objectives.
  • Directly involved in building strong guest relations through attention to detail in defining needs and providing service solutions.
  • Monitor and introduce new trends in the competitive marketplace and analyze the effectiveness of short and long term marketing programs in relation to the total property.

General Manager

Applebee's
El Paso, US
07.2014 - 08.2016
  • Directed and oversaw all related staffing, training, guest services, pricing, financial analysis, quality, supply inventory, guest services, and property management operations.
  • Instilled vision, attaining and surpassing company goals and sales expectations while maintaining quality, safety, and customer service integrity through total quality management practices.

District Manager

Little Caesars
Oklahoma City, US
05.2010 - 07.2014
  • Accountable for overseeing the commercial success of five restaurant outlets within a particular geographical area; oversee the commercial development of the outlets in their area by maintaining the company brand or style, as well as ensuring healthy profit levels.
  • Have increased sales by 28.56% and increased profit to 90.47%

District / City Manager

Fuddrucker's, / DHC Enterprises
01.2009 - 04.2010
  • Oversaw the staff, processes and operations of the restaurant chain in the El Paso area.
  • Actively participated in business events, sales lunches, site tours when needed and made outside sales calls through visibility and leadership.
  • Made sure that government health, occupational safety and licensing regulations were followed, managed the security of the restaurants and its staff, prepared reports, controlled capital, operational expenditure, and publicized and marketed the locations through public relations activities in the local business community.

Manager

Fuddrucker's, / DHC Enterprises
El Paso, US
01.2005 - 04.2010
  • Advanced through increasingly progressive leadership roles based on the demonstrated capacity to lead, train, and mentor personnel.
  • Consistently recognized for energetic leadership and the relentless drive for exceeding performance objectives.

General Manager

Fuddrucker's, / DHC Enterprises
El Paso, US
01.2007 - 01.2009
  • Directed and oversaw all related staffing, training, guest services, pricing, financial analysis, quality, supply inventory, guest services, and property management operations.
  • Instilled vision, attaining and surpassing company goals and sales expectations while maintaining quality, safety, and customer service integrity through total quality management practices.
  • Recruited, hired, and trained staff of over 65 to peak performance levels.
  • Ensured that the restaurant is functional and meets all Fuddruckers' standards and integrity issues on a daily basis, to include, but not limited to, cleanliness, atmosphere, service, guest interaction, and execution of Food & Beverage.

Manager

Golden Corral Steakhouse and Buffet
El Paso, US
01.2004 - 01.2005

Floor Supervisor

Furr's Cafeteria
Lawton, US
01.1992 - 01.1996

Education

Bachelor's -

Skills

  • Budgeting
  • Guest Services
  • Guest Relations Experience
  • Organizational skills
  • Bartending
  • Financial Analysis
  • TRAINING
  • Restaurant Management
  • MARKETING
  • Communication skills
  • Profit & Loss
  • OPERATIONS
  • Account Management
  • Merchandising
  • Operations Management
  • Quality Management
  • Research
  • BUSINESS DEVELOPMENT
  • Recruiting
  • Training & development
  • Management
  • Outside Sales
  • Leadership
  • Forecasting
  • Microsoft Word
  • Microsoft Excel
  • Process Improvement
  • Microsoft PowerPoint
  • PUBLIC RELATIONS
  • Financial Report Writing
  • Strategic Planning
  • Pricing
  • Microsoft Office
  • Sales

Certification

  • Bartender License
  • TABC Certified

Languages

  • English, Fluent
  • Spanish, Fluent

Awards

  • General Manager of the year!, 08/01/18
  • Highest Sales/Highest EBITDA

Additional Information - Core Competencies

  • Restaurant Management
  • Revenue Growth & Profit Improvement
  • Marketing & Business Development
  • Start-Ups & Turnarounds
  • Building Management Teams
  • Strategic Operations Planning
  • Partnerships & Alliances
  • Multi-Site Operations Management
  • Policies, Staff & Performance
  • Negotiations, Persuasion & Communications
  • Personnel Training/Development
  • Building Corporate Image & Public Relations

Personal Information

Authorized To Work: US

Timeline

District Manager

Wingstop
07.2023 - Current

Certified Training General Manager

Buffalo Wild Wings
08.2016 - 06.2023

General Manager

Applebee's
07.2014 - 08.2016

District Manager

Little Caesars
05.2010 - 07.2014

District / City Manager

Fuddrucker's, / DHC Enterprises
01.2009 - 04.2010

General Manager

Fuddrucker's, / DHC Enterprises
01.2007 - 01.2009

Manager

Fuddrucker's, / DHC Enterprises
01.2005 - 04.2010

Manager

Golden Corral Steakhouse and Buffet
01.2004 - 01.2005

Floor Supervisor

Furr's Cafeteria
01.1992 - 01.1996

Bachelor's -

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Alejandrina Spicer