Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Alejandrino Francois

Bettendorf,IA

Summary



Dedicated and enthusiastic Customer Service Representative and Bouncer with extensive experience in providing exceptional service in diverse environments. Skilled in delivering personalized customer experiences, building strong rapport, and maintaining a safe and welcoming atmosphere. Proven ability to lead and mentor teams, manage inventory, and contribute to visual merchandising. Passionate about clothes, art, and music, and eager to incorporate these interests into the workplace to create a vibrant and engaging environment. Adept at handling multiple roles and responsibilities with confidence and resilience. Committed to working diligently and staying active, with strong communication, leadership, and organizational skills, ready to thrive in a dynamic and fast-paced work environment.



Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Stuff Incorporation
Davenport , IA
02.2022 - 02.2024

- Provided outstanding customer service by assisting clients in selecting products and ensuring a positive shopping experience.

- Addressed customer inquiries and concerns promptly, building strong rapport and loyalty.

- Utilized in-depth product knowledge to recommend and upsell items, consistently meeting and exceeding sales targets.

- Stayed updated on fashion trends, providing personalized styling advice to customers.

- Contributed to visual merchandising, ensuring an appealing and organized store layout.

- Participated in inventory management, maintaining accurate stock levels.

Football Coach

Pleasant Valley Community School District
Bettendorf, Iowa
06.2022 - 08.2023

- Coached and mentored young athletes, focusing on skill development, teamwork, and sportsmanship.

- Organized and conducted practice sessions, tailoring coaching techniques to individual and team needs.

- Communicated game strategies and techniques effectively to players and parents.

- Fostered a positive and supportive team environment.

Bouncer

Rookies Sports Bar
Davenport, Iowa
02.2023 - 05.2023

- Verified identification and ensured compliance with entry policies.

- Maintained a safe environment by monitoring guest behavior and addressing any disturbances.

- Assisted in cleaning and closing the bar after hours.

College Football Player

St. Ambrose
Davenport , Iowa
08.2020 - 08.2022
  • - Actively contributed as a member of the NAIA Men's Football Team, fostering teamwork and camaraderie.

- Demonstrated leadership through adherence to team strategies and commitment to training regimens.

- Maintained high standards of discipline, contributing to a focused and competitive team environment.

Customer Service Representative

Cheesy Cow
Bettendorf , Iowa
05.2018 - 05.2021

- Served as a waiter, providing excellent customer service and handling guest orders.

- Promoted to shift manager, overseeing scheduling and front-of-house operations.

- Opened and closed the restaurant, ensuring a smooth operation during shifts.

Education

Bachelor of Arts - Criminal Justice

St Ambrose
Davenport
05-2024

Skills

- Strong Verbal Communication

- Leadership

- Confidence and Assertiveness

- Youth Engagement

- Open-Mindedness

- Continuous Learning

- Resilience

- Organizational Skills

- Artistic Expression

- Positive Outlook

Affiliations

  • Good Juggler
  • Long Board
  • Thrift
  • Swim
  • Journaling
  • Tattoos

Accomplishments

  • College Graduate
  • Capstone Research Project

Certification

  • CITI Training Certificate

Timeline

Bouncer

Rookies Sports Bar
02.2023 - 05.2023

Football Coach

Pleasant Valley Community School District
06.2022 - 08.2023

Customer Service Representative

Stuff Incorporation
02.2022 - 02.2024

College Football Player

St. Ambrose
08.2020 - 08.2022

Customer Service Representative

Cheesy Cow
05.2018 - 05.2021

Bachelor of Arts - Criminal Justice

St Ambrose
Alejandrino Francois