Alejandro Aguero
Houston,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
State Farm
03.2023 - Current
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Interacted with witnesses and claimants.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Developed effective techniques to mitigate losses.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted phone scopes/secured inventory of damaged personal property, and entered information into contents-estimating platform and issued claim settlement payments.
- Used Xactimate to compile estimates for personal property and structure damage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reconciled invoices and receipts submitted on personal property losses and issued payment for replacement cost benefits.
- Documented information gathered in field and uploaded data to company database for efficient processing using Enterprise Claims System (ECS).
- Developed and applied knowledge of policies and procedures when determining coverage and consulted with claims management on coverage issues to determine appropriate course of action.
- Learned and applied knowledge of state and federal laws, statues and insurance regulations in claim handling.
- Interacted with internal partners, agents, other insurance companies, vendors, contractors, and service providers.
Administrative Specialist
United States Marine Corps Reserve
02.2019 - 02.2025
- Required to manage policies and procedures regarding safety, equipment maintenance, and performance
- Collect and verify data for payroll and personnel information
- Preparation of orders and directives
- Travel orders
- While in Personnel Administration School (PAS) promoted to Private First Class for Time in Service on 1 April 2019
- Received a Letter of Appreciation (LOA) on 12 April 2019 for volunteering at the local community's park set up for a holiday main event
- Awarded a Mass Meritorious Certificate on 7 May 2019 for graduating top 3 of the class with a GPA of 99.17%
- While in 1st Battalion, 23rd Marines I was promoted to Lance Corporal for Time in Service on 1 December 2019
Deployment
United States Marine Corps
11.2021 - 03.2022
- Company Overview: Deployment - Operation Allies Welcome (OAW)
- Working with the Department of State, Department of Homeland Security, and various non-profit organizations, we successfully relocated nearly 10,000 Afghani Refugees into the United States from Kabul, Afghanistan.
- Deployment - Operation Allies Welcome (OAW)
- Resolved problems, improved operations and provided exceptional service to the Refugees.
- Worked effectively in fast-paced environments with my leadership.
Claim Handler
Grace Collision Center
07.2020 - 07.2021
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
- Negotiate repair process with body shops and vendors
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments and resolution of claims without payments
- Review and determine validity of any supplement requests
- Inspect and assess vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents, hurricanes, floods and other natural disasters
- Estimate vehicle repair costs, negotiate equitable settlements and issue payments
- Work directly with other adjusters and supervisors in field environment, while working with multiple external stakeholders such as body shops, rental partners and parts providers
Security Officer
Allied Universal Security
11.2019 - 07.2020
- Ensure the facility is provided with high quality security services to protect people and property by reporting safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve and maintain effective relationships with both client employees and guests
- Greet guests and employees in a professional, welcoming manner and answer any questions they might have
- Required to work for multiple clients at multiple locations; covering special projects, call offs, and open shifts
- Assist in transferring money to vault or other locations
Education
High School Diploma -
Stratford High School
05.2018
Skills
- Bilingual in Spanish
- Property claims
- Casualty and property loss
- Claims processing
- Excellent people skills
- Clerical
- Administration and Management
- Customer Service
- Microsoft Word and Excel
- Xactimate
- XactContents
- Technology skills
- Judgment and Decision Making
Awards
- U.S. Marine Corps Letter of Appreciation
- Mass Meritorious Certificate
- Lance Corporal
Leadership Experience
- U.S. Marines
- Lance Corporal
- Community Volunteer
- Young Adult Ministry Leader
- Church Worship Musician
- Smoothie King Shift Leader
Timeline
Claims Adjuster
State Farm
03.2023 - Current
Deployment
United States Marine Corps
11.2021 - 03.2022
Claim Handler
Grace Collision Center
07.2020 - 07.2021
Security Officer
Allied Universal Security
11.2019 - 07.2020
Administrative Specialist
United States Marine Corps Reserve
02.2019 - 02.2025
High School Diploma -
Stratford High School
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