Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alejandro Aguijosa Valdiviezo

Alejandro Aguijosa Valdiviezo

Woodside,California

Summary

Results-driven Customer Success Manager with a proven history of enhancing client engagement and delivering exceptional account management. Skilled in building and maintaining customer relationships through innovative strategies and technology solutions. Adept at turning feedback into actionable insights that drive continuous improvement and customer retention. Known for a hands-on approach to creating outstanding customer experiences, collaborating across teams, and driving business growth.

Overview

3
3
years of professional experience

Work History

CUSTOMER SUCCESS MANAGER

DAT Freight and Analytics
08.2023 - 08.2024
  • Client Relationship Management: Effectively managed and nurtured relationships with over 2,000 clients, delivering innovative SaaS solutions to a diverse customer base.
  • Comprehensive Account Management: Conducted account review and onboarding calls, handling 40+ inbound and outbound calls daily, along with delivering impactful presentations and demos.
  • Onboarding & Adoption: Guided customers through onboarding and product setup, ensuring seamless adoption and successful utilization of the platform.
  • Strategic Relationship Building: Established strong, lasting relationships with key clients, leading to increased customer loyalty and retention.
  • Data-Driven Engagement: Leveraged data insights to craft targeted strategies that enhanced client engagement and satisfaction levels.
    Revenue Growth: Implemented effective upselling and cross-selling strategies, driving additional revenue from existing accounts.

ACCOUNT MANAGER

PitchBook Data
09.2022 - 05.2023
  • Primary Relationship Manager: Acted as the main point of contact and trusted advisor for a diverse portfolio of 40 clients, cultivating and strengthening relationships to enhance customer satisfaction and loyalty.
  • Revenue Management: Managed accounts totaling over $2.4 million in renewals, ensuring timely and effective communication to meet client needs and secure ongoing partnerships.
  • Issue Resolution: Skillfully resolved escalated client issues, preventing potential churn and preserving positive relationships across all stakeholders.
  • Contract Negotiation: Successfully negotiated contract terms, achieving mutually beneficial agreements that aligned with both client expectations and company goals.
  • Strategic Presentations: Developed and delivered tailored presentations for key accounts, clearly articulating the value proposition and driving client commitment.

CUSTOMER SUCCESS ASSOCIATE

PitchBook Data
08.2021 - 09.2022
  • Collaboration & Pipeline Development: Worked closely with Account Managers to build and manage a pipeline, efficiently routing qualified opportunities for further development.
  • High-Volume Outreach: Conducted 40 outbound calls and handled 15 inbound leads daily, successfully setting up 20 demos per week.
    Product Expertise: Provided expert guidance to customers on product features, usage, and best practices, significantly enhancing their overall experience.
  • Customer Retention: Increased customer retention rates through personalized follow-ups and proactive outreach, ensuring ongoing satisfaction and engagement.
  • Tailored Client Solutions: Developed customized solutions based on clients' unique needs, fostering long-term relationships and loyalty.
  • Revenue Generation: Identified and capitalized on upsell opportunities within the existing client base, delivering tailored proposals that contributed to increased organizational revenue.

Education

BACHELOR OF ARTS (B.A.) IN ENVIRONMENTAL SCIENCE -

University of Colorado Boulder
Boulder, CO

Skills

  • Customer Relationship Building
  • Data-Driven Decision Making
  • Account Management
  • Product Knowledge
  • Salesforce, Outlook, Outreach, ZoomInfo, Tableau
  • Sales and Upselling
  • Cross-functional Collaboration
  • Problem Solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CUSTOMER SUCCESS MANAGER

DAT Freight and Analytics
08.2023 - 08.2024

ACCOUNT MANAGER

PitchBook Data
09.2022 - 05.2023

CUSTOMER SUCCESS ASSOCIATE

PitchBook Data
08.2021 - 09.2022

BACHELOR OF ARTS (B.A.) IN ENVIRONMENTAL SCIENCE -

University of Colorado Boulder

Similar Profiles

CREATE PROFILE
Alejandro Aguijosa Valdiviezo