ALEJANDRO ALVAREZ
Miami,FL
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Communications Officer I
CITY OF MIAMI BEACH
10.2017 - Current
- Listened carefully to each caller, asking vital questions and worked hard to keep caller calm in very stressful situations.
- Multitasked effectively by speaking to callers and simultaneously typing information into system to maintain optimal performance levels.
- Answered calls using computerized dispatch software system for routing to appropriate responders.
- Provided in-depth information to first responders enroute to emergencies in order to prepare them for diverse situations.
- Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
Fire Dispatcher
CITY OF HIALEAH
06.2007 - 10.2017
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Education
Some College (No Degree) - Accounting
Miami Dade College
Miami, FLHigh School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2000
Skills
- Active Listening
- Ems Dispatch
- Law Enforcement Contact
- Verbal and Written Communication
- Problem-Solving Skills
Languages
Spanish
Native or Bilingual
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- Paramedic
- EFD- Q
- EPD-Q
- EMD-Q
Timeline
Communications Officer I
CITY OF MIAMI BEACH
10.2017 - Current
Fire Dispatcher
CITY OF HIALEAH
06.2007 - 10.2017
Some College (No Degree) - Accounting
Miami Dade College
High School Diploma -
Coral Gables Senior High School