Alejandro Avila
Liberal,KS
Summary
I am an experienced sales manager, and sales representative with a proven track record of success in developing new business and increasing sales. I have a strong background in customer service. And I am highly skilled in building relationships with clients and developing tailored solutions to meet their needs.
Overview
12
12
years of professional experience
Work History
Account Specialist
Fastenal
04.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving.
Solutions Specialist
Verizon
08.2015 - 03.2024
- Providing great customer experience
- Customer retention
- Increased productivity by collaborating with management to develop process improvements.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
- Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
Assistant Manager
Browns Shoe Fit
01.2015 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Manager
Hibbett Sports
02.2013 - 01.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
1 year of classes -
Seward County Community College
Liberal, KSHigh School Diploma -
Liberal High School
Liberal, KSSkills
- Bilingual
- Leadership
- Communication skills
- Sales techniques
- Computer skills
- Teamwork
- Attention to detail
- Work ethic
- Creativity
- Adaptability
References
- Christian Leyva Donjuan, T-mobile Manager, (620)6550368, Christian.leyvadonjuan1@tmobile.com
- Ramon Villareal, Browns Shoe's Owner, (620)655-0943, liberal@brownshoefitco.com
- Alejandro Garcia, Verizon Wireless Manager, (832) 641-2778, Alejandro.garcia@vzw.com
Languages
Spanish
Full Professional
Timeline
Account Specialist
Fastenal
04.2024 - Current
Solutions Specialist
Verizon
08.2015 - 03.2024
Assistant Manager
Browns Shoe Fit
01.2015 - 07.2015
Manager
Hibbett Sports
02.2013 - 01.2015
1 year of classes -
Seward County Community College
High School Diploma -
Liberal High School