Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandro Bahena

Long Beach ,CA

Summary

Dynamic professional with proven expertise in customer service and front desk operations, honed at Hyatt Regency Long Beach and Cheesecake Factory Inc. Excelled in enhancing guest satisfaction and streamlining reservations, demonstrating exceptional problem-solving and communication skills. Trained new staff, contributing to a culture of teamwork and collaboration.

Overview

3
3
years of professional experience

Work History

Front Desk Host

Hyatt Regency Long Beach
07.2023 - 12.2024


  • Handled cash transactions accurately, balancing daily receipts and maintaining financial security for the Hotel
  • Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
  • Promoted hotel amenities and services, resulting in increased usage of on-site facilities by guests.
  • Managed phone system effectively, routing calls appropriately while maintaining a polite and professional demeanor at all times.
  • Trained new front desk staff members, sharing best practices and ensuring consistent performance across all shifts.
  • Supported sales team efforts by providing leads for potential clients based on guest feedback or interactions with local businesses during daily operations.

Host

Cheesecake Factory Inc
01.2022 - 06.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Associate - Project Management

Long Beach City College
Long Beach, CA

Diploma -

Reid High School
3701 E Willow St, Long Beach, CA 90815
08.2022

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving skills
  • Time management
  • Multitasking
  • Front desk operations
  • Reliability
  • Excellent communication
  • Adaptability and flexibility

Languages

Spanish
Professional Working

Timeline

Front Desk Host

Hyatt Regency Long Beach
07.2023 - 12.2024

Host

Cheesecake Factory Inc
01.2022 - 06.2023

Associate - Project Management

Long Beach City College

Diploma -

Reid High School

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