Alejandro Bernal
Laredo,TX
Summary
Proven Shipping and Receiving Clerk at Bath & Body Works, adept in Microsoft Office Suite and excelling in customer service, significantly reduced shipping errors and enhanced supplier relationships. Demonstrated versatility across roles, improving customer loyalty at Lowes Mercado through problem-solving and active listening. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced Bath and Body with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
6
6
years of professional experience
Work History
Shipping and Receiving Clerk
Bath & Body Works
09.2023 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
Cashier
Lowes Mercado
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Fresh Food Associate
Sams Club
04.2018 - 10.2023
- Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Rotated perishable foods effectively, reducing waste and ensuring product freshness.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Demonstrated strong knowledge of produce varieties and preparation techniques, providing valuable information to customers seeking assistance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Martin High School
Laredo, TX05.2016
Skills
Attention to Detail
Self-Motivated and Independent
Shipping and receiving
Heavy Lifting
Microsoft Office Suite
Problem-Solving
Customer Service
Active Listening
Customer Assistance
Staff Training
Scheduling
Team Development
Working out
I love to workout because it helps me with my mental health.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shipping and Receiving Clerk
Bath & Body Works
09.2023 - Current
Cashier
Lowes Mercado
05.2023 - Current
Fresh Food Associate
Sams Club
04.2018 - 10.2023
High School Diploma -
Martin High School