Alejandro Bolanos

• Assisted in training new team members on best practices for handling total loss claims, fostering a knowledgeable and efficient workforce.
• Collaborated with appraisers to accurately determine vehicle values, ensuring fair compensation for clients.
• Provided exceptional customer service while guiding policyholders through the total loss process, resulting in positive feedback from clients.
• Managed escalations from dissatisfied customers effectively by displaying empathy and offering assistance tailored to their specific needs or concerns.
• Strategized with management to enhance company policies and procedures related to total loss claims, improving overall efficiency and customer satisfaction.
• Maintained compliance with state regulations and company policies throughout the total loss process, avoiding potential legal issues and penalties.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.

• Partnered with benefits analyst and resolved data and system issues pertaining to employee benefits.

• Followed up with insured individuals regarding premium and deductibles payments.

• Conducted day-to-day administrative tasks to maintain information files and process paperwork.

• Researched claims and incident information to deliver solutions and resolve problems.

Analyzed information gathered by investigation and report findings and recommendations.

• Promoted financial products by maintaining excellent service offering knowledge.

• Achieved consistent recognition as top sales performer.

• Maximized revenue through improved sales techniques and branch productivity.

• Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.

• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

• Expanded client base by promoting new financial products.

• Worked closely with management to strategize sales techniques to increase branch production and customer service.

• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.