Alejandro Bringas
Houston,TX
Summary
Motivated and detail-oriented aspiring IT professional currently pursuing CompTIA ITF+ and A+ certifications, with plans to advance toward CompTIA CySA+. Strong interest in technology, problem-solving, and data management, with a goal of starting a career in data entry or an entry-level computer support role. Known for reliability, fast learning, and a commitment to building foundational technical skills.
Overview
6
6
years of professional experience
Work History
Manager
Speed Auto Care
12.2023 - 07.2025
- Managed daily operations to ensure high-quality customer service and satisfaction.
- Coordinated scheduling and workflow for team members to optimize efficiency and productivity.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Monitored inventory levels and placed orders to maintain optimal stock for services offered.
- Resolved customer inquiries and complaints efficiently, fostering strong client relationships.
Computer Repair Technician
CSAT Solutions
02.2023 - 11.2023
- Diagnosed hardware issues to restore functionality for various devices.
- Conducted thorough testing and troubleshooting on computer systems to ensure optimal performance.
- Assisted customers with technical inquiries, providing effective solutions and guidance.
- Managed inventory of spare parts, ensuring availability for timely repairs.
Guest Experience Specialist
The Escape Game
10.2020 - 02.2023
- Enhanced guest satisfaction through personalized interactions and proactive problem-solving.
- Implemented feedback mechanisms to gather guest insights and improve service quality.
- Trained new staff on customer engagement techniques and operational procedures.
- Coordinated with cross-functional teams to streamline booking processes and reduce wait times.
Help Desk Associate
Westside Tennis Club
07.2019 - 09.2020
- Resolved technical issues for staff and members, ensuring seamless use of club systems.
- Provided exceptional customer support via phone, email, and in-person interactions.
- Trained new hires on software applications and troubleshooting techniques.
- Documented common issues and solutions to enhance knowledge base for future reference.
Education
High School Diploma -
Westside High School
1420 Briar Forest Dr, Houston, TX 7707706-2019
Skills
- Customer service management
- Process improvement
- Team coordination
- Workflow optimization
- Technical troubleshooting
- Inventory management
- Guest satisfaction enhancement
- Microsoft Word & Excel
- Computer literacy & conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Speed Auto Care
12.2023 - 07.2025
Computer Repair Technician
CSAT Solutions
02.2023 - 11.2023
Guest Experience Specialist
The Escape Game
10.2020 - 02.2023
Help Desk Associate
Westside Tennis Club
07.2019 - 09.2020
High School Diploma -
Westside High School