Alejandro Canady
Antioch,CA
Summary
I’m a dedicated Transit Bus Operator with AC Transit, recognized for exceptional customer service and safe driving. I have worked in the Transportation Industry for over 30 years which includes 9 years in management with the Department of Motor Vehicles.
Overview
29
29
years of professional experience
Work History
Transit Bus Operator
AC Transit
12.2013 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Diffused potential passenger disputes with fairness and professionalism.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Motor Coach Operator
Veolia Transportation
08.2008 - 12.2013
- Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
- Contributed to increased revenues by driving additional charters during peak seasons or special events.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Operated large vehicles in difficult urban and rural conditions.
- Received excellent customer reviews for friendly, punctual transport services.
Support Staff Manager (Driver Safety)
Department of Motor Vehicles
06.2010 - 08.2012
- Manage support staff responsible for obtaining handling and securing of legal drivers license (confidential) records.
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Coached and mentored team members in company policies and successful
- Assist my staff with vital records requests and preparation from law enforcement for case files / reviews and future hearings.
- Provided staff with support and training to achieve top client satisfaction.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Telephone Service Center Manager
Department of Motor Vehicles
02.1996 - 06.2010
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Troubleshoot issues with computers and phone equipment.
- Trained new staff members on company policies and center expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Safe driving
- Wheelchair securement
- Passenger assistance
- Traffic laws compliance
Timeline
Transit Bus Operator
AC Transit
12.2013 - Current
Support Staff Manager (Driver Safety)
Department of Motor Vehicles
06.2010 - 08.2012
Motor Coach Operator
Veolia Transportation
08.2008 - 12.2013
Telephone Service Center Manager
Department of Motor Vehicles
02.1996 - 06.2010
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