Hi, I’m
Alejandro Carrillo
Redwood City,CA
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
6
years of professional experience
1
Certification
Work History
Boy Scouts of America
Boy Scout Leader
05.2025 - Current
Job overview
- Led weekly troop meetings, fostering teamwork and leadership skills among scouts.
- Organized outdoor activities and camping trips, ensuring safety and adherence to guidelines.
- Developed training programs for new leaders, enhancing their skillsets and confidence levels.
- Mentored scouts in achieving rank advancements, promoting personal growth and achievement.
Encinal Elementary School
Yard Duty Aide
01.2023 - 08.2024
Job overview
- Supervised student activities during recess, ensuring safety and adherence to school policies.
- Assisted in resolving conflicts among students, promoting positive interactions and communication skills.
- Monitored playground equipment for safety compliance, reporting maintenance needs promptly.
- Implemented structured games and activities, fostering teamwork and engagement among students.
- Fostered strong communication between school staff members by actively participating in meetings and sharing relevant information about student behavior patterns on the playground.
- Promoted inclusivity by encouraging all students to participate in group activities, regardless of their differences or abilities.
Panda Express Restaurant Group
Back of House Team Member
06.2020 - 12.2022
Job overview
- Prepared and organized ingredients for daily meal service, ensuring freshness and quality.
- Maintained cleanliness and sanitation of kitchen equipment and workspaces in compliance with health regulations.
- Assisted in training new team members on food preparation techniques and safety protocols.
- Collaborated with front-of-house staff to ensure timely food delivery during peak service hours.
- Monitored inventory levels, assisting with stock rotation to minimize waste and maintain supply efficiency.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
Shake Shack
Team Member
10.2019 - 04.2020
Job overview
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted in food preparation, adhering to safety and quality standards.
- Adapted quickly to changing demands during peak service times, enhancing workflow efficiency.
- Followed health regulations and company policies to ensure safe food handling practices.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Menlo-Atherton High SchoolMenlo Park, CA
High school diploma
02.2023
Butte CollegeOroville, CA
GED
07-2027
Skills
- Outdoor team management
- Behavior management
- Strong verbal communication
- Community relations
- Strategic meeting facilitation
- Client support
- Multitasking Abilities
- Consistent dependability
- Crisis management skills
- Workforce management
- Professional writing skills
- Flexible in dynamic environments
Certification
Driver's License
safe serve
Languages
Spanish - Fluent
Timeline
Boy Scout Leader
Boy Scouts of America
05.2025 - Current
Yard Duty Aide
Encinal Elementary School
01.2023 - 08.2024
Back of House Team Member
Panda Express Restaurant Group
06.2020 - 12.2022
Team Member
Shake Shack
10.2019 - 04.2020
Menlo-Atherton High School
High school diploma
Butte College
GED