ALEJANDRO CASANOVA

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Implemented feedback mechanisms to continuously assess service quality and operational effectiveness.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Developed strong working relationships with staff, fostering a positive work environment.
• Analyzed performance metrics to identify areas for process improvement and efficiency gains.
• Coach associates to improve fraud detection and compliance

CSR III – Digital Fraud Detection (DAF) And Verified By Visa | VCAS May 2025 – Present

• Conduct proactive fraud monitoring to detect unauthorized access, account takeovers, and suspicious transaction patterns
• Investigate high-risk activity to uncover money mule behavior and other financial exploitation schemes.
• Analyze transactional data, behavioral patterns, and account history to make risk-based decisions, including account closures
• Utilize VCAS and internal fraud systems to validate transactions and enforce account restrictions
• Document detailed case findings to support loss mitigation and regulatory compliance
• Escalate complex fraud cases through appropriate investigative and risk channels
• Identify fraud trends and support mitigation strategies

• Investigated fraud alerts and client-reported incidents
• Analyzed data and documented findings to support the filing of fraud claims/ billing disputes enhancing organizational integrity.
• Maintained accurate documentation
• Analyzed fraud patterns to identify suspicious activities.
• Mentored new hires, fostering a culture of vigilance and proactive fraud prevention measures.
• Trained junior staff on fraud detection techniques and best practices for reporting incidents.

• Monitored network systems and operational data to identify irregularities
• Analyzed real-time activity to detect anomalies
• Managed incident tickets and ensured timely resolution
• Coordinated cross-functional teams
• Produced reports on trends and performance

• Installed and maintained telecom infrastructure
• Performed troubleshooting and diagnostics
• Verified alarms and identified system issues

• Installed and maintained telecommunications infrastructure
• Ensured compliance with safety standards
• Resolved system issues impacting performance

• Investigated claims and analyzed liability
• Reviewed documentation and determined outcomes
• Coordinated claim resolution