Alejandro Castrejon
Chicago,IL
Summary
Dynamic leader with a proven track record at Target, adept in enhancing team productivity and customer satisfaction through strategic planning and workforce management. Skilled in staff development and performance coaching, I excel in fostering teamwork and collaboration. Achieved significant improvements in operational efficiency and employee engagement, demonstrating exceptional motivational and influencing skills.
Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.
Offering solid foundation in leadership, team coordination, and strategic planning, eager to develop and grow in this environment. Brings ability to quickly learn and adapt to key industry practices, coupled with strong organizational and communication skills. Ready to use and develop leadership and project management skills in Desired Position role.
Overview
2010
2010
years of professional experience
Work History
Team Leader Manager
Target
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Test Driver
Howard Orloff Imports
05.2005 - 11.2009
- Provided valuable insights into customer preferences through participation in focus groups and sharing observations from test driving experiences.
- Supported prototype vehicle launches by conducting extensive durability tests and identifying areas for improvement.
- Assisted engineers in the validation process of new software releases through rigorous test drives under diverse environments.
- Streamlined communication between departments by presenting test findings in an organized manner at regular meetings with engineers and designers.
- Increased vehicle safety by performing comprehensive pre-drive inspections and reporting defects promptly.
- Ensured accurate data collection during tests by calibrating instrumentation equipment and maintaining proper test conditions.
- Sustained a safe working environment by adhering to company policies and industry regulations throughout all testing procedures.
- Improved vehicle performance by providing detailed feedback on handling, acceleration, braking, and overall ride quality.
- Collaborated with cross-functional teams to develop solutions for identified issues, enhancing product quality and reliability.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Delivered goods and products to customer on time and in excellent condition.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Car Porter
Grossinger Toyota
05.2001 - 08.2004
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Washed cars and trucks daily for auto dealership.
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Increased efficiency of service department by shuttling vehicles between service bays and parking lots.
- Wiped down and polished interior and exterior surfaces.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Education
High School Diploma - English Language And Literature
William H. Wells H.S
Chicago, IL08.2000
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Employee scheduling
- Staff development
- Performance coaching
- Workforce planning
- Game strategy
- Teamwork and collaboration
- Team leadership
Timeline
Test Driver
Howard Orloff Imports
05.2005 - 11.2009
Car Porter
Grossinger Toyota
05.2001 - 08.2004
Team Leader Manager
Target
High School Diploma - English Language And Literature
William H. Wells H.S