Healthcare professional with patient care management, delivering compassionate and efficient nursing services. Utilizes critical thinking skills to make informed decisions in fast-paced environments, track record of effective communication and collaboration with health care teams. Compassionate and professional demonstrating exemplary direct patient care and healthcare team support skills. Experience handling multiple, complex cases with accuracy and dignity. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
31
31
years of professional experience
Work History
Staff Nurse PAC
NYC Health and Hospitals Gouverneur
03.2025 - Current
Administered medications and treatments according to established protocols, ensuring patient safety and compliance.
Collaborated with multidisciplinary teams to develop and implement individualized care plans.
Monitored patient vital signs, identifying changes and escalating concerns to appropriate healthcare providers.
Educated patients and families on health management strategies, enhancing understanding of treatment processes.
Led quality improvement initiatives, streamlining workflows to enhance patient care efficiency and outcomes.
Conducted comprehensive assessments, facilitating accurate diagnoses and timely interventions for diverse patient populations.
Developed evidence-based protocols that improved clinical practices across nursing departments, promoting best practices in care delivery.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Assessed physical, psychological, physiologic, and cognitive status of patients.
Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
Reduced medication errors through meticulous charting and double-checking dosages.
Developed and implemented individualized patient care plans for optimal outcomes.
Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
Led initiatives for continuous improvement in quality measures, resulting in better patient outcomes.
Monitored patient reactions after administering medications and IV therapies.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Recorded details regarding therapies to keep patient charts updated.
Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
CERTIFIED NURSE ASSISTANT
UNIVERSITY OF MIAMI HOSPITAL
11.2020 - 12.2021
Provide care to patients and help them with daily activities
Patients who are recovering from surgery and difficult to care for themselves
Also, assist the nursing staff with medical tasks like taking vitals with medical equipment and reporting patient behavior and wellbeing.
Assisted in maintaining a safe environment by adhering to infection control policies and procedures.
Observed patient behavior and reported any changes to the supervising nurse.
Responded quickly to emergency situations in order to provide life-saving interventions.
Administered medications as directed by licensed healthcare professionals.
Gave emotional support to patients and their families.
Assisted patients with activities of daily living, such as bathing and dressing.
Collected samples for laboratory testing under the direction of a registered nurse or physician.
Reported any changes in a patient's condition immediately to the supervising nurse.
CERTIFIED NURSE ASSISTANT/CLINICAL PARTNER
BAPTIST HOSPITAL
07.2019 - 08.2020
Provided compassionate care to elderly, disabled and terminally ill individuals.
Answered call lights in a timely manner and responded appropriately to requests from patients or family members.
Maintained accurate records of patient progress and condition.
Prepared rooms for incoming patients by setting up medical equipment and making beds according to hospital protocols.
Assisted with ambulation training for those who are physically impaired.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Answered signal lights, bells or intercom systems to determine resident needs.
Assisted residents with bathing and dressing to promote personal hygiene.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
SERVICE LEADER
PIER 1
05.2016 - 07.2019
Ensure proper merchandise, display, and oversee and monitor sales programs
Organizing and implementing all floor sets
Creating a general concept of expectations of company standards
Hire, Training, supervise, schedule, and motivate associates and managers.
ASSISTANT MANAGER
BANANA REPUBLIC
05.2012 - 07.2018
Drove sales to record-setting highs
Trained, supervised, scheduled, and payroll
Recruited, interviewed, and hired individuals who would bring passion and dedication to the positions at hand
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
FLOOR SUPERVISOR
MAGNOLIA BAKERY
02.2008 - 11.2011
Supervised and directed all merchandise and shipment processing
Maintained knowledge of current sales promotions and displays
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
ASSISTANT MANAGER/VISUAL MANAGER
AEROPOSTALE
10.1994 - 01.2008
Worked directly with general managers to achieve record-setting high goals
Exceptional mentor and coach for associates and fellow managers
Creating a general concept of expectations of the company standards.
Patient Care Associate (Agency ETeam Inc) at NYC Health + Hospitals/ Gotham Health GouverneurPatient Care Associate (Agency ETeam Inc) at NYC Health + Hospitals/ Gotham Health Gouverneur