ALEJANDRO CIGARROA JR
Anthony,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Facility Maintenance
Walmart
El Paso, Texas
08.2022 - Current
- Developed, implemented and monitored facility maintenance plans to ensure proper upkeep of buildings and grounds.
- Oversaw facility maintenance tasks such as scheduling repairs or ordering replacement equipment when necessary.
- Coordinated the activities of subcontractors in relation to facility maintenance projects.
- Monitored and updated records for facility maintenance activities, such as preventative maintenance checks and repairs.
Appliance and Electronics Technician
Conns Home Plus
El Paso, TX
08.2020 - 08.2022
- Responsible for working in field repairing full array of consumer appliances
- Maintain service records and parts inventory
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Inspected completed appliance products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
Dispatcher Clerk
Conns Home Plus Warehouse
EL PASO, TX
05.2015 - 08.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Evaluated and adjusted over five routes based on daily needs, available workers, traffic hazards and weather conditions.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Received and processed stock into inventory management system.
- Directed dispatching, routing and tracking of five fleet vehicles.
Equipment Operator
FTS International
Odessa, TX
11.2014 - 04.2015
- Reported operational deficiencies to supervisor and maintenance personnel to promote timely maintenance of equipment and prevent potential injuries.
- Measured, weighed and mixed various chemical ingredients together using personal protective equipment.
- Conducted routine field safety audits to enforce pre- and post-trip standards.
- Lifted, installed and removed equipment in extreme weather conditions and temperatures.
Branch Manager
World Acceptance Corporation
EL PASO, United States
02.2013 - 08.2014
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Examined customer loan applications for loan approvals and denials.
- Created reports on deteriorating trends and fiscal year-end losses.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
Assistant Warehouse Manager
Cal Tv Furniture
El Paso, TX.
06.2010 - 02.2013
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Education
No Degree - Criminal Justice
El Paso Community College
El Paso, TX 08.2009 - 06.2010
High School Diploma -
Bowie High School
El Paso, TXSkills
- Complaint Resolution
- Technical Support
- Customer Service
- Analytic decision-making
- Microsoft Word & Excel
- Inventory Control
- Diagnostics troubleshooting
- Appliance repair
Timeline
Facility Maintenance
Walmart
08.2022 - Current
Appliance and Electronics Technician
Conns Home Plus
08.2020 - 08.2022
Dispatcher Clerk
Conns Home Plus Warehouse
05.2015 - 08.2020
Equipment Operator
FTS International
11.2014 - 04.2015
Branch Manager
World Acceptance Corporation
02.2013 - 08.2014
Assistant Warehouse Manager
Cal Tv Furniture
06.2010 - 02.2013
No Degree - Criminal Justice
El Paso Community College
08.2009 - 06.2010
High School Diploma -
Bowie High School