Alejandro Collazo
security guard
Yonkers,NY
Summary
Dynamic retail professional with a proven track record at Burlington Coat Factory, excelling in customer service and sales expertise. Recognized for consistently meeting sales goals through effective relationship building and product recommendations. Adept at cash handling and conflict resolution, enhancing customer satisfaction and loyalty in fast-paced environments.
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Burlington Coat Factory Distribution Center
03.2024 - 07.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Unarmed Security Guard
Surveillance Security
03.2020 - 11.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Patrolled commercial property and associated parking garage.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Security Officer
Yankee Stadium
07.2022 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Unarmed Security Guard
Metro One Loss Prevention
05.2018 - 02.2019
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Cook
Elevation Burger
08.2017 - 03.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Retail Worker
Spirit Hallowenn
10.2017 - 11.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Palisade Prepatory
Yonkers, NYSkills
- Customer service
- Cash handling
- Reliability and punctuality
- Retail sales
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- POS system operations
- Conflict resolution
- Customer needs assessment
- Transaction processing
- Sales expertise
- Policy and procedure adherence
- Interpersonal and written communication
- Stock replenishment
- Display setup
- Product recommendations
- Independent judgement
- Order processing
- Trend awareness
- Brand representation
- Fitting room maintenance
- Customer assistance
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer engagement
Timeline
Retail Sales Associate
Burlington Coat Factory Distribution Center
03.2024 - 07.2025
Security Officer
Yankee Stadium
07.2022 - 10.2024
Unarmed Security Guard
Surveillance Security
03.2020 - 11.2024
Unarmed Security Guard
Metro One Loss Prevention
05.2018 - 02.2019
Retail Worker
Spirit Hallowenn
10.2017 - 11.2017
Cook
Elevation Burger
08.2017 - 03.2018
High School Diploma -
Palisade Prepatory
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