Alejandro Cortes

• Assist with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Build strong relationships with clients to deliver emotional support and companionship.
• Engage participants in meaningful conversation, socialization, and activity while providing personal care assistance.
• Enhancing Participants well-being by assisting with daily activities such as bathing, dressing, grooming, and feeding if needed.
• Recognize and report abnormalities or changes in participants health status to the clinical and triage team.
• Accompany participants to medical appointments, while also demonstrating knowledge in Electronic Medical Record documentation.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for participants, staff, and guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting everything from window sills to baseboards.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for participants, staff, and guest.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Removed bed sheets and towels from rooms.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Dusted picture frames and wall hangings with cloth.
• Adhered to professional house cleaning checklist.
• Verified cleanliness and organization of storage areas and carts.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
• Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner, and also helped around the facility with small handy man needs.

• Offered companionship and kindness to elderly patients.
• Cleaned house, managed laundry, prepared patients meals, Made sure medications were given at proper hours, dosages, and properly documented.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
• Maintained clean, safe, and well-organized patient environment.
• Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
• Provided emotional support to seniors, creating positive relationships and enhancing their overall mental health.

While tasked with inbound and outbound phone calls in a high volumed call center my task consisted of assisting clients with impaired physical needs in picking the right piece of equipment to help better their daily lives.

• Follow up calls for new accounts and current ones.
• locating existing accounts to better assist customers
• troubleshooting customers devices to insure optimal quality and durability.
• Multitasking- Taking notes of conversation with customers while actively listening and locating accounts, reading device manuals while helping customer troubleshoot devices.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• As part of the janitorial team at Pride Industries, I was tasked in assisting my co-workers in various tasks around the Sacramento Airport. From maintaining the cleanliness of the high trafficked bathrooms, ticket counters, TSA check points, jet ways, food court while also assisting customers in finding their way around the airport.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

• Perform the task of Material Handler 1, consisting of Regular Picking and Envelope Picking with a voice operated headset indicating the location of the product which is needed for shipping.
• Also Pack all the material that is picked, making sure all items are scanned one by one, weighed, in the correct box, correct shipping label is created and placed on the box, and all needed invoices are placed with the product before being shipped out.
• Perform the task of Cart Setup starting an hour earlier than the rest of the pickers to make sure everything is ready and all the correct boxes are placed on the correct carts so when it is time to start everything is setup and ready to go.
• Experience picking, Packing, and printing with an RF Gun.
• Restocking experience with the voice operated headset, I would have to show up to work 3 hours earlier than the pickers to restock the inventory that was going to be picked and shipped out that same day.
• Loaded and unloaded the warehouse trucks, while loading the trucks I had to make sure all boxes were stacked up, in the correct truck, and had all the correct labels. While unloading them I had to help sort the inventory out by S.K.U numbers and place them on pallets for the drivers to take.

Made sure all product was packed on time to meet our shipping deadline. Build pallets and made sure all product was wrapped and organized in order to meet our customers demands.

Responsible for managing the elevator, making sure all workers and material made it to the correct floor on time, while also staying in constant communication with management and clients to make sure all the company needs were met on a daily basis and when needed I was called in for demolition work.

Worked in my mother's house cleaning business and successfully provided high quality cleaning for many clients such as lawyers, CEO'S, Doctors, Psychiatrist, Real Estate agents, etc...

Managed the front desk, answered and transferred calls. Answered questions and directed people in the right direction. Organized and took care of paper work, ran errands, and kept the front office well maintained. With a very pleasant attitude.