Alejandro Cortez
Salinas,CA
Summary
Customer - Focused retail associate with a solid understanding of the Dynamics of the Retail/Hospitality Management industry. Reliable service representative with extensive knowledge in a demanding sales and management environments.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Quality inn
04.2019 - 08.2023
- Registered guest, answer phone, greet visitors, answer questions from quest to the best of my availability. Process payments to room charges and issues room keys for guest.
- Also ensures the hotel is generally maintained in highly clean standards and supervises maintenance staff and assigned them duties whenever they are required.
- Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
- Responded to guest inquiries, providing accurate information regarding hotel services and local attractions.
- Coordinated reservations using property management systems, optimizing room occupancy rates.
- Assisted in training new staff on customer service protocols and front desk procedures.
- Resolved guest complaints effectively, enhancing overall satisfaction and loyalty.
Assistant Manager
The Cove
11.2016 - 04.2018
- Demonstrated genuine hospitality while greeting establishment rapport with guests. Guided guest through menu while demonstrating thorough knowledge of the food, beverages and ingredients. Also made sure tables were clean and set up for the next customer. Most important I was responsible of the register and made sure the customer was giving the correct chance. At the end of the night I made sure to count all the cash on register and made sure it was balanced with credit card charges before depositing the money at the bank.
Assistant Manager
DYMK
04.2011 - 10.2016
- Set up store visuals, Counted register money and deposited at the bank, customer service, if customers was unhappy, made sure to fix the problem. I would open the store and made sure it was in order before opening for thepublic, talked to vendor about new products,Made sure my employees were well trained and knew all their merchandise. I made sure to give out schedule on time.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Implemented inventory management systems, enhancing accuracy and efficiency in stock control.
- Developed training programs to streamline onboarding and enhance team performance.
Sales Associate
Potterybarn
10.2009 - 03.2011
- Set up store visuals; kept up-to-date on merchandise choices; greeted customers; cashiered; and interacted with and assisted all customers to ensure satisfaction with their shopping experience.
- Assisted in maintaining visual merchandising standards to optimize product presentation and sales potential.
- Delivered exceptional customer service, enhancing client satisfaction and fostering brand loyalty.
- Collaborated with team members to implement promotional strategies, driving foot traffic and increasing sales conversions.
Personal Assistant
Yepez Bookkeeping
06.2007 - 10.2009
- Assisted clients and potential clients in creating payroll accounts, used Microsoft Excel to create graphs, recorded information into files, greeted and interacted with customers daily, answered multi-line phones, and monitored work area for cleanliness.
Bartender
Chapala Mexican Restaurant
03.2007 - 08.2008
- Combined ingredients to make cocktails and drinks, collected expense and operated the cash register, provide food to clientele placed at bar, checked ID of clientele to make certain that they meet the age. Watched and kept the inventory of equipments.
Sales Representative
Hollister CO
03.2005 - 07.2005
- Interacted with and assisted all customers to ensure satisfaction with their experience, kept up to date on merchandise choices to share this knowledge with customers, cashier, used strong customer service skills to promote sales.
Customer Service/Cashier
Toys “R” Us
11.2004 - 03.2005
- Greeted and interacted with all customers, was responsible for utilizing cash registers for daily cash, credit, debit and check transactions, received payment for purchases and counted back correct change, assisted customer to product location, cleaned and monitored work are for safety and cleanliness.
Education
No Degree - General Studies
Hartnell College
Salinas, CA01.2004
Diploma - undefined
Everett Alvarez High School
Salinas, CA01.2001
Skills
- Bilingual/ Biliterate (English/Spanish)
- Ten-key Calculator by Touch
- Written Communication Skills
- Knowledge of Office Procedures and Equipment
- Cashier
- Computer Literate
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
Timeline
Front Desk Receptionist
Quality inn
04.2019 - 08.2023
Assistant Manager
The Cove
11.2016 - 04.2018
Assistant Manager
DYMK
04.2011 - 10.2016
Sales Associate
Potterybarn
10.2009 - 03.2011
Personal Assistant
Yepez Bookkeeping
06.2007 - 10.2009
Bartender
Chapala Mexican Restaurant
03.2007 - 08.2008
Sales Representative
Hollister CO
03.2005 - 07.2005
Customer Service/Cashier
Toys “R” Us
11.2004 - 03.2005
Diploma - undefined
Everett Alvarez High School
No Degree - General Studies
Hartnell College
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