Alejandro Cousino
Wood Dale,IL
Summary
An eager sales professional with expertise in client relations and technical support. Proven track record in enhancing customer experiences and achieving sales targets. Skilled in building rapport and leveraging brand awareness to drive results. My psychology degree allows me to engage clearly and persuasively, while my communication background helps me understand human behavior—together, these strengths enable me to build authentic relationships and motivate others.
Overview
8
8
years of professional experience
Work History
Sales Agent
Nusun Power
01.2025 - Current
- Assisted customers in identifying products that meet their needs and preferences.
- Learned sales techniques to effectively communicate product features and benefits.
- Supported team by maintaining organized inventory and ensuring product availability.
- Engaged with customers to build rapport and enhance shopping experiences.
- Specialize on D2D and B2B communication
- Managed a small group to whom they set appointments to.
Owner
Schaumburg Mutual Group
01.2025 - Current
- Developed operational strategies to streamline daily business functions and enhance financial structure.
- Managed inventory and systems, ensuring efficiency.
- Led project planning and execution, ensuring adherence to timelines and budgets. Mainly remote managing.
- Coordinated cross-functional teams, contractors, optimizing collaboration for project success.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Analyzed market trends to adjust service offerings and improve competitive positioning.
Owner
Coozie Properties
01.2021 - Current
- Developed operational strategies to streamline daily business functions and enhance customer satisfaction.
- Trained and mentored staff, improving team productivity.
- Oversaw financial performance, implementing cost-control measures to increase profitability.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Sales Associate
Sunrun
01.2024 - 12.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility for shoppers.
- Processed transactions efficiently using point-of-sale systems, improving checkout speed and accuracy.
- Collaborated with team members to meet daily sales targets and improve store performance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
IT Specialist
Department of Veterans Affairs
08.2017 - 11.2023
- Provided technical support for hardware and software issues, ensuring timely resolutions for end-users.
- Maintained and updated IT systems, optimizing performance and enhancing user experience.
- Collaborated with cross-functional teams to implement new technologies in alignment with departmental goals.
- Developed training materials and conducted workshops for staff on best practices in IT usage.
- Analyzed system performance metrics, identifying areas for improvement and implementing strategic solutions.
- Streamlined IT processes by integrating automation tools, increasing operational efficiency across departments.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Used ticketing systems to manage and process support actions and requests.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Psychology
Western Illinois University
Macomb, IL05-2016
Bachelor of Science - Communications
Western Illinois University
Macomb, IL05-2016
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Brand awareness
- Building rapport
Accomplishments
Created a real estate business in Phoenix where I rented out and managed my two (2) properties.
Created a money mutual company to manage the income from my previous job at Nusun Power.
Succeeding and earning a certificate in critical response at Western Illinois University. (Suicide Hotline)
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
Nusun Power
01.2025 - Current
Owner
Schaumburg Mutual Group
01.2025 - Current
Sales Associate
Sunrun
01.2024 - 12.2024
Owner
Coozie Properties
01.2021 - Current
IT Specialist
Department of Veterans Affairs
08.2017 - 11.2023
Bachelor of Science - Psychology
Western Illinois University
Bachelor of Science - Communications
Western Illinois University