Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alejandro De Filippis

Miami,FL

Summary

Highly motivated, results-driven professional with proven experience in sales and customer service. I demonstrate exceptional communication, problem-solving, and negotiation skills, with a track record of exceeding sales targets, and fostering customer loyalty.

Overview

5
5
years of professional experience

Work History

Cruise Consultant

Norwegian Cruise Line
Miami, Florida
04.2025 - Current
  • Assisted clients in selecting cruise packages tailored to individual preferences.
  • Provided detailed information about onboard amenities and excursions to enhance guest experience.
  • Managed client inquiries and resolved issues related to booking and travel arrangements.
  • Built strong relationships with repeat customers to encourage loyalty and referrals.

Sales Associate

VIP Aquarium
01.2022 - 04.2025
  • Assist customers in selecting aquarium products and livestock, providing expert advice to meet their needs.
  • Maintain inventory organization and restock shelves to ensure an optimal shopping experience.
  • Utilize QuickBooks to manage sales transactions, track inventory, and generate financial reports, ensuring accurate record-keeping, and efficient operations.
  • Educate customers on proper aquarium care and maintenance, fostering long-term customer satisfaction and loyalty.

Call Center Representative

Nexus Call Center
01.2021 - 01.2022
  • Handled high volumes of inbound and outbound calls, providing efficient and courteous customer service to resolve inquiries and issues.
  • Consistently met or exceeded performance metrics, including call resolution time, sales conversions, and quality assurance standards.
  • Assisted customers with product/service information, troubleshooting, and order processing while maintaining 95% customer satisfaction rate.

Education

Audio Engineer Diploma -

SAE INSTITUTE
08.2025

High School Diploma -

SUNSET SENIOR HIGH. SCHOOL
01.2020

Skills

  • Dante Certified
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Quickbooks experienced
  • Booking software experience
  • Sales proficiency

Languages

  • English, Fluent
  • Spanish, Fluent

References

References available upon request.

Timeline

Cruise Consultant

Norwegian Cruise Line
04.2025 - Current

Sales Associate

VIP Aquarium
01.2022 - 04.2025

Call Center Representative

Nexus Call Center
01.2021 - 01.2022

Audio Engineer Diploma -

SAE INSTITUTE

High School Diploma -

SUNSET SENIOR HIGH. SCHOOL

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