Alejandro Del Mazo
Laredo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
H-E-B Deli Service Employee
H-E-B
Laredo, TX
01.2023 - Current
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Cleaned and prepared various foods items, such as meats, vegetables, fruits, soups and salads for cooking or serving.
- Prepared sandwiches to order using ingredients such as breads, meats, cheeses and condiments.
- Operated grills, deep-fat fryers and other kitchen equipment in accordance with safety regulations.
- Followed recipes accurately to prepare all menu items according to established standards.
- Stocked food supplies needed for daily operations.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in the correct manner.
- Kept work area clean and sanitized at all times; washed dishes as needed.
- Assisted with inventory management by tracking stock levels for ordering purposes.
- Maintained a safe work environment by following all health codes and sanitation guidelines set forth by the company.
- Inspected equipment regularly to ensure proper functioning prior to use.
- Ensured quality control of all products served to customers.
- Checked temperatures of freezers, refrigerators and heating equipment to maintain proper temperature levels according to health code regulations.
- Recorded amount of ingredients used in each recipe item prepared throughout shift.
- Displayed excellent customer service skills when interacting with guests during their dining experience.
- Responded promptly to any guest complaints or inquiries about menu items or services provided.
- Organized storage areas neatly so that products were easy accessible when needed.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Replenished food items from inventory and rotated ingredients.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Ensured the safe handling and storage of meat products.
- Inspected meat for freshness and quality before stocking shelves.
- Stocked shelves with newly-arrived meats.
- Rotated merchandise on shelves to ensure product freshness.
- Organized backroom storage areas according to product type.
- Assisted customers in finding requested items in the store.
- Displayed meats attractively on counters for sale to customers.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of seafood department, including stocking shelves and cleaning cases.
- Prepared fresh fish for sale, including filleting, scaling and trimming.
- Trained new team members in proper food safety practices.
- Performed inventory management duties such as ordering supplies, tracking sales data and monitoring stock levels.
- Assisted with merchandising displays to promote products.
- Checked incoming shipments for quality assurance purposes.
- Educated customers on the different types of seafood available in the store.
- Adhered to all health and safety regulations when handling raw fish and other seafood products.
- Operated a variety of kitchen equipment such as scales, knives, slicers safely and efficiently.
- Weighed out portions of product for customers upon request.
- Provided cooking instructions to customers regarding how best to prepare their purchases.
- Stocked refrigerators with pre-packaged seafood items according to company guidelines.
- Kept work areas organized throughout shift by cleaning up spills or messes quickly and efficiently.
- Monitored temperatures in freezers and refrigerators regularly to ensure food safety standards were met.
- Followed recipes accurately when preparing dishes for special orders or catering events.
- Processed customer transactions at checkout counter in an accurate and timely manner.
- Participated in team meetings discussing strategies for improving customer experience.
- Explained current sales and promotions to increase customer purchases.
- Hourly pay rate: $16.68
- Full time worker: 40 hours weekly
Manager
Woof Gang Bakery & Grooming
Laredo, TX
06.2022 - 01.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Hourly pay rate: $15.50
- Full time worker: 40 hours weekly
Restaurant Manager
Wings route
Laredo, TX
01.2019 - 06.2022
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Planned and coordinated logistics for large-scale events or conferences.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Monitored team progress towards achieving milestones set forth in project plans.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Hourly pay rate: $12.50
- Full time worker: 40 hours weekly
Education
GED -
Texas Education Agency
Austin, TX03-2024
Skills
- Planning
- Fluent in (English) (Spanish)
- Time Management
- Data Management
- Team Management
- Organizational Skills
- Problem-Solving
- Calm Under Pressure
- Customer Relations
Timeline
H-E-B Deli Service Employee
H-E-B
01.2023 - Current
Manager
Woof Gang Bakery & Grooming
06.2022 - 01.2023
Restaurant Manager
Wings route
01.2019 - 06.2022
GED -
Texas Education Agency