Summary
Overview
Work History
Education
Skills
Refrences
Timeline
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Alejandro Del Valle

Batavia,NY

Summary

Driven and reliable professional with a strong work ethic and excellent communication skills, demonstrated through successful roles at Amazon and other notable companies. Skilled in customer service and equipment safety, excels in fast-paced environments, consistently enhancing customer satisfaction and operational efficiency. Proven leadership in team collaboration and a knack for problem-solving highlight the commitment to achieving and exceeding performance goals for employer.

Overview

7
7
years of professional experience

Work History

Deli Clerk

Tops Friendly Markets
08.2024 - Current
    • Greeted customers at counter to fulfill requests and answer questions.
    • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
    • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
    • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Sortation Associate/Delivery Driver

Amazon
01.2021 - 08.2024
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.

Team Member

Pet Supplies Plus
01.2019 - 01.2021
  • Help customers to select the perfect product for their pet whether it be food, toys, or other items that fitted their pet's needs

• Stock shelves with new products and rotated out old stock.


  • Cared for the animals in-store and made sure they were healthy and ready for their new homes

• Educated new pet owners on what they would need for items and

proper care for their new or existing pets


• Periodically helped groomers restrain a dog not willing to be

groomed

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

Convenience Store Clerk

7-11
07.2017 - 12.2018
  • Displayed exemplary customer service during difficult interactions by employing empathy, a positive attitude and focusing on solutions
  • Responded quickly to meet customer needs and resolve problems
  • Committed to delivering excellent customer service while working in a fast-paced environment
  • Created weekly reports detailing store performance metrics such as sales figures, return rates, and customer satisfaction scores.

Education

Certification in Veterinary Assistance -

Erie Community College At ECC
Buffalo, NY
01.2022

Skills

  • Customer service
  • Honesty and integrity
  • Strong work ethic
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Workplace safety
  • Route management
  • Multitasking

Refrences

Jon Sonntag

Former Manager at Pet Supplies Plus

Phone Number: (716) 398-2745


Vladimir Ortiz

Former Supervisor at Amazon

Phone Number: (716) 200-2078

Timeline

Deli Clerk

Tops Friendly Markets
08.2024 - Current

Sortation Associate/Delivery Driver

Amazon
01.2021 - 08.2024

Team Member

Pet Supplies Plus
01.2019 - 01.2021

Convenience Store Clerk

7-11
07.2017 - 12.2018

Certification in Veterinary Assistance -

Erie Community College At ECC
Alejandro Del Valle