ALEJANDRO DE SOUSA
QUEENS,NY
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Motivated server assistant with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
La Pecora Bianca
03.2023 - 09.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server Assistant
Buvette Restaurant
12.2022 - 03.2023
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Server
The Hoxton
12.2021 - 12.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Manager
Marthas Country Bakery
01.2020 - 12.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Barista
Marthas Country Bakery
01.2019 - 12.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
ULA
MERIDA, VENEZUELASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- High-volume dining
- Food safety understanding
- Food safety practices
- Performance Improvement
- POS operation
- Multitasking
Certification
- First Aid Certification - American Red Cross.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
La Pecora Bianca
03.2023 - 09.2024
Server Assistant
Buvette Restaurant
12.2022 - 03.2023
Server
The Hoxton
12.2021 - 12.2021
Manager
Marthas Country Bakery
01.2020 - 12.2021
Barista
Marthas Country Bakery
01.2019 - 12.2019
- First Aid Certification - American Red Cross.
High School Diploma -
ULA
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