Alejandro Esparza
Chicago,IL
Summary
Customer-focused professional with diverse experience in customer service, problem solving, and operational efficiency. Skilled in communication, conflict resolution, and teamwork, with a proven ability to excel in fast-paced environments. Committed to delivering exceptional service and maintaining high standards of professionalism.
Overview
4
4
years of professional experience
Work History
Security Services Ambassador
Chicago Cubs
05.2024 - Current
- Creating a safe and secure environment while creating 'Marquee Moments' for our loyal fans.
- Providing security checks at all entry gates/posts including ballpark gates and employee entrances.
- Monitored crowd behavior, identified potential safety risks, and responded promptly to incidents or emergencies.
- Provided exceptional customer service by greeting fans, enforcing ballpark policies, and resolving conflicts professionally
Concession Stand Attendant
Schaumburg Boomers
05.2021 - 07.2023
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Maintained clean and organized workspace to ensure a positive experience for customers.
- Trained new employees on best practices for customer service, food preparation, and cash handling procedures.
- Effectively managed lines by directing customers efficiently during high-traffic periods.
- Contributed to a positive work environment through proactive communication and teamwork with colleagues.
Parking Lot Attendant
Let It Shine | Drive Thru Lightshow
11.2022 - 01.2023
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
- Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.
- Coordinated with other attendants to efficiently manage multiple entrances and exits simultaneously during peak hour
Donation Attendant
Goodwill Industries of Northern Illinois
09.2021 - 04.2022
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Assisted in loading and unloading of transport trucks.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
Education
Bachelor of Science - Accounting
Pennsylvania State University
University Park, PA05.2027
Skills
- Reliable and punctual
- Effective communication
- Engaging personality
- Problem-Solving
- Attention to Detail
- Adaptability
- Organization
Timeline
Security Services Ambassador
Chicago Cubs
05.2024 - Current
Parking Lot Attendant
Let It Shine | Drive Thru Lightshow
11.2022 - 01.2023
Donation Attendant
Goodwill Industries of Northern Illinois
09.2021 - 04.2022
Concession Stand Attendant
Schaumburg Boomers
05.2021 - 07.2023
Bachelor of Science - Accounting
Pennsylvania State University
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