Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandro Eternod

Aurora,Colorado

Summary

Motivated Customer Service and Sales Professional that excels in attention to detail and ability to adapt while remaining well organized. Strive to be an exceptional and highly effective asset to any company that gives me an opportunity to represent their name.

Overview

10
10
years of professional experience

Work History

Server

Original Pancake House
01.2020 - Current
  • Attention to detail and time management is very essential in one of Denver's busiest breakfast restaurants.
  • Maintained a high tip average for consistent customer satisfaction.
  • Learned to multitask in a high stress environment while maintaining a positive attitude.

Claim Representative

UHG/Nationwide
03.2019 - 07.2020
  • Answering calls in a professional manner providing guidance when possible and transferring calls or taking messages as needed.
  • Answering 50+ inbound calls daily while managing inbox and promptly responding to emails.
  • Ability to follow tight schedule and maintain adherence score while having low average handle times to ensure customers are being taken care of in a timely manner.
  • Capable of de-escalating conflict therefore leaving a positive impact on our customers.
  • Maintain confidentially of all materials handled within the network/entity as well as proper release of information.
  • Secured, preserved and maintained pertinent and evidentiary information as needed.

Customer Service Representative

Mobile Solution
07.2017 - 03.2019
  • Conflict Management and Sales- Responsible for promptly and amicably resolving customer concerns or complains avoiding conflict escalation. Able to handle and turn difficult situations in to new product sales opportunities.
  • Product Programmer- Performed all cell phone updates and programming to meet customer specifications and needs prior to shipment or delivery.
  • Distribution Management-Maintained product inventory and distribution in accordance to company practices.
  • Determined and applied credit and adjustments as necessary by balancing customer satisfaction with corporate fiscal responsibility.

Banquet Coordinator

Woolley's Classic Suites
11.2015 - 07.2017
  • Sales- Responsible for offering, organizing, and delivering banquet events in accordance to customer expectations.
  • Trainer- Provided new-hire training to employees assigned to work banquets, bar, and restaurant department.
  • Completed and finalized banquet event orders and submitted time and tip tickets for payroll to complete event payments to employees.
  • Directed and managed banquet functions for 80+ person events.

Education

Some College (No Degree) - Aerospace Science

Metropolitan State University of Denver
Denver, CO

Skills

  • Strong work ethic
  • Multitasking and organization
  • Exceptional customer service
  • Task prioritization
  • Regulatory compliance
  • Conflict mediation
  • Product knowledge
  • Adaptive team player
  • Client relations
  • Positive and professional

Languages

Spanish
Native or Bilingual

Timeline

Server

Original Pancake House
01.2020 - Current

Claim Representative

UHG/Nationwide
03.2019 - 07.2020

Customer Service Representative

Mobile Solution
07.2017 - 03.2019

Banquet Coordinator

Woolley's Classic Suites
11.2015 - 07.2017

Some College (No Degree) - Aerospace Science

Metropolitan State University of Denver

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