Alejandro Fernandez
Davenport,FL
Summary
High-energy store manager with extensive experience in retail settings. Sets and enforces consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency. Seasoned store manager specializing in the management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
AT&T
04.2021 - 08.2024
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Amazon Process Assistant
Amazon Warehouse
01.2018 - 02.2021
- Prepared reports, presentations, and correspondence using Microsoft Office Suite
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate's degree - Computer Programming
Lone Star College System
Houston, TX08.2020
Skills
- Retail Management
- Team Management
- Teamwork
- Leadership
- Computer skills
- Communication skills
- Talent Recruitment
- Hourly shift management
- Retail Inventory Management
- Risk Management
- Employee Training
- Store Merchandising
- Leading Staff Meetings
- Problem-Solving
- Store operations
- Performance Reviews
- Sales expertise
- Sales Promotions
- Team Leadership
- Team motivation
Certification
Cloud Computing
Mobile app development course
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
AT&T
04.2021 - 08.2024
Amazon Process Assistant
Amazon Warehouse
01.2018 - 02.2021
Associate's degree - Computer Programming
Lone Star College System
Cloud Computing
Mobile app development course
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