Alejandro Fernandez
Fort Worth,TX
Summary
With a proven track record at McDonald's, I excel in team management and technical support, driving operational excellence and sales growth. My leadership has led teams to exceed sales targets by optimizing processes and implementing strategic IT solutions, showcasing my ability to blend hard and soft skills for peak performance.
Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization.
Known for reliability and focus on achieving organizational goals.
Knowledgeable [Desired Position] with proven ability to oversee multiple locations and ensure efficient operations. Adept at driving operational improvements and fostering team productivity, resulting in enhanced performance and customer satisfaction. Demonstrated excellence in leadership and problem-solving, consistently maintaining high standards and achieving organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Supervisor
McDonald's
09.2014 - Current
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Tracked hours and inventory usage, and prepared associated reports.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
- Conducted detailed market analysis to identify and capitalize on emerging trends, driving sales growth.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and fostering long-term relationships.
- Participated in networking events to build connections with industry professionals, uncovering potential leads and enhancing company visibility in the area.
General Manager
McDonald's Restaurant
09.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
OTP Pro
McDonald's
09.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed IT projects to meet deadlines, ensuring successful implementation and user satisfaction.
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Maximized equipment lifespan through routine maintenance checks, updates, and repairs as needed.
- Kept critical systems functional during peak business hours by performing scheduled maintenance tasks outside regular working hours.
- Collaborated with IT team members to optimize system functionality, sharing knowledge on best practices in hardware maintenance.
- Served as primary liaison between IT and other departments, facilitating open communication and ensuring that technology initiatives aligned with overall business objectives.
Maintenance Supervisor
McDonald's
09.2014 - Current
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised [Number] employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
Car Painter
Marcos Auto Body Shop
02.2009 - 08.2014
- Streamlined workflow by optimizing processes for prepping, masking, and sanding vehicles before painting.
- Provided excellent customer service by promptly addressing concerns and keeping clients informed throughout the painting process.
- Enhanced customer satisfaction with timely and efficient completion of car painting tasks.
- Implemented quality assurance measures such as thorough inspections after each stage of painting process, minimizing potential defects.
- Established effective communication channels within the team, improving collaboration and coordination efforts.
- Developed a system for tracking work progress, enabling better resource allocation and scheduling accuracy.
- Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
Education
GED -
Pasadena City College
Pasadena, CA12-2013
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Preventive Maintenance
- Team supervision
- Facilities maintenance
Certification
- Hamburger University (HU) McDonald's November 2011
- OTP Operations Technology Processional
Languages
Spanish
Native or Bilingual
Timeline
Area Supervisor
McDonald's
09.2014 - Current
General Manager
McDonald's Restaurant
09.2014 - Current
OTP Pro
McDonald's
09.2014 - Current
Maintenance Supervisor
McDonald's
09.2014 - Current
Car Painter
Marcos Auto Body Shop
02.2009 - 08.2014
GED -
Pasadena City College