Alejandro Fernandez De Avila
Tampa,FL
Summary
Dynamic customer service professional with experience at Holiday Inn Suites, excelling in guest relations and team collaboration. Bilingual in English and Spanish, I leverage strong communication skills and data analysis to enhance guest experiences and drive sales success. Proven ability to adapt and thrive in fast-paced environments while maintaining high standards of service. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Holiday Inn Suites
Tampa , Florida
03.2024 - Current
- My tasks were to be responsible for welcoming guests, checking them in and out, handling reservations, answering inquiries, managing phone calls, and providing general information about the hotel and local area. Ensure a smooth and pleasant guest experience by offering friendly, efficient service.
Sales Associate
Abercrombie & Fitch
Tampa , FL
05.2023 - 01.2024
- Provide excellent customer service by greeting shoppers, helping them find products, offering style advice, and promoting current sales and promotions. Also assist with fitting room support, restocking merchandise, maintaining store cleanliness, and working as part of a team to create a welcoming and on-brand shopping experience.
Cashier
CVS Pharmacy
Tampa , Florida
10.2022 - 01.2024
- My duties were to be responsible for greeting customers, scanning and bagging items, processing payments, handling returns, and providing friendly customer service. Also assist with stocking shelves, keeping the checkout area clean, and helping customers with questions about products or store policies.
Sales Associate
Boost Mobile
Tampa , Florida
09.2021 - 06.2022
- My responsibilities were assists customers with purchasing phones and wireless plans, explains product features and promotions, activates devices, handles payments, and provides excellent customer service. Also help ensure customers find the best solutions for their mobile needs, while meeting sales goals, and maintaining a clean, organized store environment.
Education
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL05-2024
High School Diploma -
Sickles High School
Tampa, FL05-2021
Bachelor of Arts - Mangement
University of South Florida
Tampa, FLSkills
- Customer service
- Microsoft Excel
- Teamwork
- Flexibility
- Fluent in English and Spanish
- Data analysis
- Team collaboration
- Project management
- Sales strategies
- Communication skills
Languages
Spanish
Full Professional
Timeline
Front Desk Agent
Holiday Inn Suites
03.2024 - Current
Sales Associate
Abercrombie & Fitch
05.2023 - 01.2024
Cashier
CVS Pharmacy
10.2022 - 01.2024
Sales Associate
Boost Mobile
09.2021 - 06.2022
Associate of Arts - Business Administration
Hillsborough Community College
High School Diploma -
Sickles High School
Bachelor of Arts - Mangement
University of South Florida
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